Associate, Client Service

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement, which translates to 3 days minimum per week in the office.

The successful applicant will play an integral role in leading private wealth client relationships with the goal of building and improving service to clients. Facilitation of responses to client inquiries and partnership with internal functions will be key components to the success.- Experienced in investment management, private wealth, financial services, or private equity experience preferred.- Possesses additional skills: Client facing, relationship management, communication, analytical/problem solving, prioritization.

What you will do:
- This role will work closely with Private Wealth Account Managers and across HarbourVest functional teams to complete daily inquiries from different clients across all types of funds and accounts. HarbourVest’s private wealth clients are Private Banks, Distributors, Platforms, IFAs, Family Offices, and other Intermediaries. This position offers an exciting opportunity to develop a strong understanding of all aspects of the client journey within private markets asset management including onboarding, reporting, and working with Transfer Agents. The position also includes working closely with specialist teams across the firm including investment, solutions, accounting, treasury, tax, legal, compliance, and marketing. Along with Account Managers, the Client Service Associate will be the face of HarbourVest to clients and will be required to demonstrate strong relationship building and client service skills.

Service Support - 90%- The Associate will build and maintain strong external and internal relationships- Listening, understanding, and appropriately responding to clients’ needs- Collaborating with internal teams to deliver on client requirements and ensure excellent client experience- Partnering with Account Managers to support client engagement and establish clear communication channels- Working as an adaptable phenomenal teammate who proactively assists with workload rebalancing and high-priority items and collaborates with colleagues in other regions- Drawing from an expansive knowledge and understanding of HarbourVest systems and procedures, the Associate will:
- Triage and respond to requests and inquiries in an accurate and timely manner following workflow and standard processes- Coordinate delivery of recurring requests to drive proactive and timely service- Think and act quickly, analytically, and creatively to determine solutions for client needs- Demonstrate sound business judgment and consideration for potential impact of decisions on the business- Handle and complete requests based on type and complexity, including:
- Independently completing request based on defined client service procedures, or writing these- Engaging functional teams when expertise is required and seeing through to completion- Coordinating response to client requiring input from various functional teams

Client Relationship Management - 10%- Assist Account Manager(s) with existing client engagements by providing insight to daily activities and raising potential areas of concern to assist with ongoing client meetings and conversations- Assist Account Manager(s) with prospective clients by sharing information about the client service model and the service team that will be involved post-onboarding. This may include participating in calls or meetings with prospective clients as part of the Account Team

What you bring:
- Highly organized self-starter who thrives in a fast-paced, high-volume environment- Strong client relationship /management skills- Familiarity with investment concepts and high level of comfort with numbers and analysis- Excellent written, comprehension, and verbal communication skills- Language skills are a plus (Mandarin, Cantonese, Korean, Japanese, etc.)- Strong technical skills and familiarity with business process technology and Salesforce a plus- Detailed oriented individual with excellent project management skills- Great teammate within and across functional teams and all levels of the organization

Education Preferred- Bachelor