Client Service Associate

21 hours ago

Singapore HR SG PTE. LTD. Full time

We are looking for a friendly and organized **Client Service Associate**to be the welcoming heart of our clinic. In this vital role, you will be the first point of contact for our clients, providing excellent customer service and ensuring a smooth, seamless experience from arrival to departure. If you are a people-person who thrives in a fast-paced environment, we would love to meet you.

**Responsibilities**:

- **Client Registration**:Manage new patient registration, collect necessary information, and verify insurance details using our clinic management system.
- **Appointment Scheduling**:Schedule, cancel, and reschedule appointments via phone, online, or in-person to optimize clinic flow.
- **Check-in/Check-out**:Process client check-in and check-out, verify information, and handle co-payments.
- **Administrative Support**:Maintain client records, prepare patient charts, send appointment reminders, and manage the waiting area.
- **Team Collaboration**:Assist therapists and colleagues to ensure a smooth and safe client experience.
- **Hospitality Tasks**:Simple housekeeping, managing snack bar at waiting area, rendering assistance to clients who require attention.

**Requirements**:

- Minimum 'N' Level qualification.
- Experience in healthcare, service, or a related industry is preferred but not required; we value attitude and aptitude.
- Proficient in computer skills, especially Mac OS.
- Team player with exceptional communication and interpersonal skills.
- Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
- This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). _

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