Professional Services Manager

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Anaplan is looking for a tenacious **P**rofessional** S**ervices **M**anager**, based in **Singapore**. This is a fantastic opportunity to get involved in a highly visible, fast growing, leading SaaS cloud company.

The Professional Services Manager is a business-critical position to lead and scale a diverse team of Anaplan Solution Architects across **Asia** and **India**. You will lead a team of experienced and developing Enterprise Performance Management professionals.

Focused on ecosystem enablement, you won't be afraid to advise or respectfully challenge a Customer, Partner, or team member(s) to strive for a sustainable, thoughtful, and optimal deployment. Of course, you will have some fun and celebrate collective success along the way We want our customers to become self-sufficient so they can extract additional value from Anaplan beyond their first process and quickly expand to make Anaplan their spine of decision making across their business.

Anaplan's Professional Services team sits within the Customer Success function, working with and servicing Anaplan Customers and Partners.

**Core accountabilities of the role include**:

- Coaching, developing, enabling, and hiring of the Professional Services team in a sustainable way that aligns with Anaplan's core values: Open, Authentic, Inclusive, Collaborative, Creative, Tenacious.
- Driving successful delivery of Anaplan Solutions on time and budget embracing The Anaplan Way, our hybrid-agile implementation methodology.
- Relationship management, business development and capacity management. You will work closely with Customers, the Services Engagement Director, Sales leaders, Alliances and our Partners to drive meaningful and successful outcomes.
- A keen understanding of business processes covering multiple functional areas including Finance, Supply Chain and Workforce Planning.
- Attainment and forecast of key metrics, including: services bookings, team utilization, gross margin, resource capacity, revenue mix, and project health.

**What you'll be doing**:

- Taking complex issues and breaking them down into simple, manageable steps or milestones.
- Guide and drive the Professional Services team to assess, advise, design, deliver and support successful Anaplan solutions.
- Bringing together and collaborating with various different stakeholders to lead diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from the sales process through to their go-live.
- Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Customer Success and/or Sales organization promptly
- Resolve customer escalations promptly and effectively
- Spend quality time with your direct reports to coach and
- Establish and maintain regular cadence calls with various stakeholders for services bookings, revenue forecasting, capacity management, project status reporting and key initiatives.
- Actively recruiting new talent to join the Professional Services team as it grows.

**Skills Required for the Role**:
Leadership, Commercial Acumen, Persuasiveness, Resilience, Calmness, Methodical, Innovative, Intelligent, Articulate, Active Listener, Critical Thinker.