Professional Services Manager

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $13,400 - $14,150 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 97845**Job Views**
- 1Roles & Responsibilities

We’ve spent the last 7 years building the financial market's largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interact securely and in real-time on Symphony.

**But that was only chapter one.** We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

**The opportunity and our ambition are huge.** But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

**ROLE DESCRIPTION**:
Symphony is looking for a self-motivated and results-driven Professional Services Manager who will be responsible for planning and leading successful Cloud9 implementations. The Professional Services Manager will manage business and technology stakeholder communications and customize project plans, training programs, and go-live runbooks in order to ensure successful Cloud9 deployments. The individual must be able to clearly articulate customer needs internally and represent the company professionally externally. This role requires frequent interaction with sales, sales engineering, product managers, and third-party vendors in order to ensure that projects are delivered on time, and exceed expectations.

**RESPONSIBILITIES**:

- Manage Cloud9 deployments; develop detailed project plans with milestones in order to ensure successful completion of implementation within constraints such as time, cost and agreed quality standards.
- Cultivate client partnerships to ensure joint alignment of short and long-term goals.
- Work with clients to understand their voice trading workflow requirements and assist with client data collection and user setup.
- Develop training programs for clients, including customized training material and training schedules. Responsible for tracking attendance, performance, and delivering feedback to client stakeholders.
- Support clients with onsite UAT and production testing prior to go-live.
- Provide on-site support when clients start to use the Cloud9 Application. Walk the floor, answer questions, and assist with approved moves, adds and changes. Manage potential escalations proactively to limit their impact to the project and Customer relationship.
- Ability to manage multiple customers and projects/tasks simultaneously.

**REQUIRED QUALIFICATIONS**:

- Bachelor’s Degree or equivalent education/training/experience
- Outstanding presentation and communication skills (verbal & written)
- Experience developing, maintaining, and distributing standard project management deliverables for the successful product migration including requirements, migration plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies
- Ability to build rapport and relationships by interacting effectively with customers, demonstrating awareness of their needs and responding with the appropriate action.
- Microsoft Suite (Excel, Word, PowerPoint, MS Project) experience required.
- Ability to work to very aggressive deadlines
- Willingness and ability to travel

**Benefits and Perks**:

- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Fully stocked kitchen and catered or reimbursed lunches
- Many other fun and exciting benefits and activities

**Compensation**:

- Competitive salary
- Bonus Plan
- Benefits and Perks vary based on location.Tags

professional

services

manager