Professional Services Regional Lead

The Professional Services Regional Lead is managing and leading a team of consultants that perform implementations internationally in Tier1 to Tier3 clients. As a Regional Lead, you will be the contact point for all team members, so your communication and leadership skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

The Professional Services Regional Lead is responsible to communicate company goals, best practices and deadlines to the team, motivates team members and assesses performance. Provides assistance to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Additionally, the Professional Services Regional Lead will be expected to oversee the projects and supervise the day-to-day operations of their team. The Regional Lead should lead by setting a good example and engage the team to achieve goals.

**Travel**:
The Professional Services Regional Lead can be expected to travel up to 30% of the time once the environment allows for routine business travel.

**Key Responsibilities**:

- Oversee day-to-day operation of the team
- Good planning, organisational and time management skills
- Exceptional communications skills, ability to forge long lasting internal and external relationships
- Aids with the development of team members
- Monitor team performance
- Shows a good understanding of compliance and sanctions risk management, relating it to product and service within the firm
- Investigates and analyses client business activities and processes to make them more efficient and compliant through the use of Fircosoft solutions
- Actively participates and performs external and internal training
- Look for ways to innovate the team and the team’s synergies

**Programme Management**:

- Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion and customer satisfaction is attended to throughout the engagement
- Prioritizes own and team’s work. Anticipates consequences of actions, potential problems and opportunities for change
- Oversees the planning, development and installation of Fircosoft projects to meet the clients’ needs as a Project Director
- Provides leadership in project situations especially during customer crisis
- Organises project workshops and agrees project objectives
- Ensure a quality standard of delivery, within agreed timeframes
- Updates and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history
- Keeps senior managers and clients up to date with progress and resources necessities
- Actively manage client’s expectations during projects
- Determine and manage revenue recognition during projects

**Presales**
- Interacts with the Sales and Presales teams, including communications with prospects and tendering to the demonstration process
- Assists during presales RFI/RFP processes, answering to technical and compliance requirements

**Skills & Qualifications**:
**Interpersonal**
- Highly motivated and inquisitive
- Ability to work independently, without sacrificing quality
- Naturally proactive
- Team player & Client focused
- Excellent
- Analytical skills
- Communication and presentation skills
- Organisational, time management and planning skills
- Excellent communication and leadership skills
- Proven work experience as a Regional Lead or supervisor
- Decision-making skills

**Business**
- Experience working within the financial industry in a similar consulting or business analysis role
- Understanding of financial industry and knowledge of payment standards (SWIFT, SEPA, etc)
- Affinity or experience with Compliance, CFT (Counter-Financing of Terrorism), AML (Anti-Money Laundering), or KYC (Know Your Customer)
- Project Management experience
- MS Office expertise, including strong PowerPoint and Excel skills

**Desirable**
- Previous experience implementing or supporting Fircosoft products is a very strong plus
- Previous experience in a position of leadership
- Experience in a multinational and multi-cultural environment