Professional Services Manager

We've spent the last 7 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

**But that was only chapter one.** We're now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

**The opportunity and our ambition are huge.** But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

**ROLE DESCRIPTION**:
Symphony is looking for a self-motivated and results-driven Professional Services Manager who will be responsible for planning and leading successful implementations of our award winning, voice trading and collaboration suite, Cloud9.The Professional Services Manager is tasked with managing on-site deployments and will oversee all communications and project plans as well as design and manage all training programs in support of these efforts. The individual must be able to clearly articulate customer needs internally and represent the company's offerings externally. This role requires frequent interaction with a range of internal resources including sales, sales engineering, product managers in order to ensure that projects are delivered on-time, and meet or exceed all customer expectations.

**RESPONSIBILITIES**:

- Manage Cloud9 deployments; develop detailed project plans with milestones in order to ensure successful completion of an implementation within constraints such as time, cost and agreed quality standards.
- Develop meaningful trust relationships with our customers and represent their needs appropriately.
- Work with clients to understand their voice trading workflow requirements and assist with client data collection and user setup.
- Develop training programs for clients, including customized training material and training schedules. Responsible for tracking attendance, performance, and delivering feedback to client stakeholders.
- Support clients with onsite UAT and production testing prior to go-live.
- Provide on-site support when clients start to use the Cloud9 Application. Walk the floor, answer questions, and assist with approved moves, adds and changes. Manage potential escalations proactively to limit their impact to the project and Customer relationship.
- Ability to manage multiple customers and projects/tasks simultaneously.

**REQUIRED QUALIFICATIONS**:

- Bachelor's Degree or equivalent education/training/experience
- Outstanding presentation and communication skills (verbal & written)
- Experience developing, maintaining, and distributing standard project management deliverables for the successful product migration including requirements, migration plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies
- Ability to build rapport and relationships by interacting effectively with customers, demonstrating the awareness of their needs and responding with the appropriate action.
- Microsoft Suite (Excel, Word, PowerPoint, MS Project) experience required.
- Ability to work to very aggressive deadlines
- Willingness and ability to travel

**Benefits and Perks**:
Regional specific competitive benefits
Build your own Benefits (BYOB) perk
Fully stocked kitchen and catered or reimbursed lunches
Many other fun and exciting benefits and activities

**Compensation**:
Competitive salary
Bonus Plan
Benefits and Perks vary based on location.