Customer Support Specialist
5 days ago
**Responsibilities**
- Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events;
- Follow communication procedures, guidelines and policies;
- Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;
- Understand customer’s needs and convert it constructive feedback to management;
- Continuously seek improvement to enhance team’s performance and work efficiency;
- Go the extra mile to engage customers.
**Requirements**:
- Diploma/Degree in any discipline;
- Min. 3 years of experience in a customer service role under banking or financial industry
- Newly Graduate are welcome
- Knowledge in Helpdesk management tools and reporting;
- Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;
- Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;
- Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.
-
Customer Support Specialist
1 week ago
Singapore STACS Full time**Customer Support Specialist**: We are looking for a Customer Support Specialist to assist our customers when exploring or/and using our products and services. - The Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...
-
Customer Support Specialist
1 week ago
Singapore SGiMED The Healthcare Systems Company Full timeFor the role of Customer Support Specialist, you are someone who is proactive and has a keen eye for details. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able...
-
Customer Support Specialist
1 week ago
Singapore Crown DIgital Full time**The exciting work at Crown Digital includes and not limited to**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through...
-
Customer Support Specialist
2 weeks ago
Singapore BIOMARK PTE. LTD. Full time**Job Position** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist roles and responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. We want you to join us on the...
-
Customer Support Specialist
2 weeks ago
Singapore MESH BIO PTE. LTD. Full timeAbout Us: Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology. Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with...
-
Sales Support Specialist
2 weeks ago
Singapore ABB Full time**Sales Support Specialist - Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Customer Support Director
2 weeks ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...
-
Sales Support Specialist
1 week ago
Singapore ABB Full time**Sales Support Specialist - Customer Support**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
-
Customer Support Specialist
2 weeks ago
Singapore Regnology Full time**What you'll do**: As a Customer Support Specialist in Regnology, you will form a key part of our Customer Support team, providing frontline support to our customers by using well-defined sets of tools and processes. As a Customer Support Specialist, you will work alongside our teams to ensure the exchange of information that enhances the Regnology customer...
-
Customer Service
6 days ago
Singapore ADIRECT SINGAPORE PTE. LTD. Full timeWe are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales, providing customer service, and managing customer orders. The sales support specialist is also responsible...