Customer Support Specialist

**What you'll do**:
As a Customer Support Specialist in Regnology, you will form a key part of our Customer Support team, providing frontline support to our customers by using well-defined sets of tools and processes. As a Customer Support Specialist, you will work alongside our teams to ensure the exchange of information that enhances the Regnology customer experience.

Your key accountabilities are:

- Responding to customers on product-related issues by following defined tools and processes
- Attend client calls and maintain consistent knowledge of updates on ongoing tickets for these calls
- Have a thorough understanding of the product - both from a functional and technical perspective.
- Basic diagnostic of common deployment errors and issues, such as unopened ports or firewall issues.
- Assisting clients with investigations into Network, Infrastructure and Server problems.
- Assisting clients with investigations into software issues during project work.
- Respond to client requests while continuing to educate our clients on the use of the platform.
- Reproduce issues and dive into the technical depths of the product configuration.
- Build out documentation and knowledge-based articles for a variety of technology.
- Resresponsibility for the packaging, and delivery of client-ready releases.
- Drive product conversations based on needs and problems learned during client interactions.

Your key competencies are:

- Work with Project Managers, Software Engineers, QA & Support to ensure smooth releases.
- Ask the right questions to clarify a situation to ensure a correct understanding of requirements, issues, and limitations.
- Work with stakeholders and internal teams to ensure the release roadmap is clearly planned and communicated.

**Why we should decide on you**:

- Self-starter with a passion for problem-solving and continuous process improvement
- Bachelor's degree in Computer Science or related field
- A critical thinker who defaults to a client-centric approach
- Experience working with Subversion, Git or similar version control tool
- Experience with Windows Server, SQL Server, PowerShell
- Meticulous attention to detail
- Excellent communication skills - verbal and written

Preferred:

- Azure knowledge
- Experience in handling issues with a SaaS offering
- Experience with ZenDesk/JIRA
- A tinkerer with some programming experience

**Why you should decide on us**:

- Let’s grow together - our start-up character enables you to design our future
- We promote remote working and flexible working hours to create a positive work-life balance
- We provide you with the opportunity to take on responsibility and participate in international projects
- In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
- Together we're better - meet your colleagues at our numerous team events
- We offer you Regular social events, Friday afternoon drinks etc.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview

Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Any questions? Feel free to get in touch:
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**Über uns**:
Regnology ist ein international führender Anbieter für innovative Lösungen im Bereich Regulatory, Risk und Supervisory Technology (RegTech/RiskTech/SupTech), für AEOI und Steuerreporting sowie für Services für das aufsichtsrechtliche Meldewesen entlang der regulatorischen Wertschöpfungskette. Regnology ist seit 25 Jahren ein Partner für Banken und Regulierungsbehörden. Bis Ende 2020 war das Unternehmen Teil der BearingPoint-Gruppe und firmierte unter dem Namen BearingPoint RegTech. Seit dem Verkauf des RegTech-Geschäfts an das Private-Equity-Unternehmen Nordic Capital ist das Unternehmen unabhängig. Im Juni 2021 hat sich das Unternehmen mit Vizor Software zusammengeschlossen und kürzlich den Namen in Regnology geändert. Insgesamt nutzen mehr als 7.000 Firmen, darunter Banken, Versicherungen und Finanzdienstleister, Reporting-Lösungen von Regnology. Gleichzeitig setzen mehr als 50 Aufsichtsbehörden und Steuerbehörden auf fünf Kontinenten die SupTech-Lösungen des Unternehmens ein, um Daten von 34.000 Firmen in 60 Ländern zu erfassen und zu analysieren. Regnology beschäftigt insgesamt über 770 Mitarbeiter an 17 Standorten in 12 Ländern.

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