Operations Executive

2 weeks ago

Singapore AQUA CREMATION PTE. LTD. Full time

**Company Profile:
Singapore's First Flameless/Aqua/Water Cremation Provider for Pets. A local provider run by pet lovers, for pets. Based in Singapore. Redefining funeral aftercare, with unique & innovative technology, products, and service offerings. Our approach is to revolutionise the funeral industry and provide a more sustainable option for those seeking aftercare services.

We are the first to provide pet owners in Singapore with an alternative form of cremation for their cherished pet companions after death. Through the process of Aqua Cremation, also known as Aquamation or Water-Cremation we return loved ones back to Mother Nature.

We are looking for a highly motivated individual to join our core founding team. This position offers an excellent opportunity to gain hands-on experience from the ground up in a dynamic and fresh environment. We are not only tackling the taboos of the industry but also serving the community. You will have countless opportunities to test and develop your skills across different areas of the business, gaining exposure to a range of functions and skills, while having the freedom to test new ideas in a company that is looking to introduce innovative solutions and revolutionise the industry.

Moreover, you will have the chance to make a meaningful impact on the future of Singapore, particularly in areas related to giving back, sustainability, and pets. Your work will contribute to important initiatives that aim to make a positive change in the community and the environment.

**Job Highlights**:

- Career development opportunities for an emerging startup.
- Open, friendly, fresh and dynamic work environment
- Attractive salary that is commensurate with transferable experience and skills from all industries (hotel, etc.)
- Overtime incentives
- Incentives per cases handled
- Pay increment review based on performance yearly
- Opportunities to partake in pro-bono activities to spread awareness about mental wellness and care for animals in need.

**The Operations Executive will**:
**Handle all day-to-day operations of services.**
- Identify and assess customers' needs to achieve satisfaction standards
- Provide all accurate, valid and complete information from handling/movement of deceased pets or clients
- Updating day to day ops / log of pets in facility
- Working within all code of conduct, policies, procedures and rules on the conduct expected from governing authorities or developed by the company
- Follow all communication procedures, guidelines and policies
- Maintain positive attitude and calmly respond to clients/partners
- Maintain positive representation of company
- Day to day of all operational needs, from sanitising vehicles/laboratory/errands to day to day essentials
- Provide meaningful send-offs to the decedent on the final day and respect for both animals and clients
- Assist in all adhoc company work preparations, facility/funeral set-up, liaison with vendors/clients/authorities and logistics required from the customer journey beginning to end (bone/ashes return to client)
- Oblige to best of ability to accommodate specific requests by clients

**Requirements**:

- Meticulous with attention to detail
- Basic Computer skills
- Share our passion for giving back to the community and promoting environmental sustainability
- Able to do work when required, with shift work, public holiday, & OT due to the nature of the industry with compensated off days/leaves.
- And of course, being an animal/pet lover is essential

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