Customer Account Representative

3 days ago

Singapore Boeing Distribution Services Inc. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Title: Customer Account Representative**

**Company: BDSI**

**Job ID: 98925**

**Location: Singapore**

**Position Summary**:
The Customer Account Representative serves as the point of contact for multiple customers (typically under $5MM), including AOG (Aircraft on Ground) coverage for global customers. Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers as prescribed by Boeing Distribution Services

**Essential Job Duties and Responsibilities**:

- Quotations (in writing) for stock and non-stock items as prescribed by Boeing Distribution Services (may include sourcing and spreadsheet process with Purchasing), for completion of Boeing Distribution Services approved contracts, quote entry and follow-up of quoted items with the customer.
- Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection
- Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
- Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
- Influences price, freight, terms, etc. in accordance with guidelines prescribed by Boeing Distribution Services.
- Supports Boeing Distribution Services by driving revenue through both inbound and outbound calls by utilizing persuasive conversation techniques.
- Collaborates with Purchasing on the inventory purchases to support major customers.
- Other duties and responsibilities as assigned or required

**Basic Qualifications (Required Skills and Experience)**:

- 2-4 years related work experience (customer service, sales roles preferred)
- Experience in the aviation industry (preferred)
- Diploma in business or related field (preferred)
- Ability to read, write and speak English fluently
- Ability to work in a fast-paced environment

**Experience Level**:
Individual Contributor **Job Type: Permanent**

**Job Code: 13279**

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

  • Customer Service Representative

    1 day ago

    Singapore Mouser Electronics Full time

    **JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...

  • Account Representative

    1 day ago

    Singapore MacGregor Full time

    MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet. We believe MacGregor is a great place to work and we are...

  • Customer Service Representative

    1 week ago

    Singapore NATIONAL ELECTRICAL TRADERS Full time

    Company: National Electrical Traders (Toyomi) Location: 459 Geylang Road s389420 Employment Type: Full-time Salary Range: $2300-$2800 Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a...

  • Customer Service Representative

    3 days ago

    Singapore LivaNova Full time

    Join us today and make a difference in people's lives! Job Purpose Functional responsibility: The purpose of the Customer Service Representative role is to provide outstanding customer service to all internal and external customers, undertake administration duties where required, represent the company in an ethical and professional manner and adhere to...

  • Account Representative

    2 days ago

    Singapore MacGREGOR Full time $80,000 - $120,000 per year

    MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.We believe MacGregor is a great place to work and we are...

  • Customer Service Representative

    1 day ago

    Singapore ABB Full time

    **Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Service Representative

    1 week ago

    Singapore Crocs Inc (Enterprise) Full time

    **Customer Service Representative**: - Requisition ID: 9288 - Job Location(s): Singapore, Singapore, SG, 138589 - Time in Office: Hybrid **Overview**: The Customer Service Representative (CSR) manages wholesale order processing, inventory fulfillment, and customer support. The CSR acts as a liaison between sales, warehouse, planning, and the customer to...

  • Customer Service Representative

    7 days ago

    Singapore DREW AMEROID (SINGAPORE) PTE. LIMITED. Full time

    **Job Summary**: The Customer Service Representative (CSR) team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew Marine products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the...

  • Customer Support Representative

    1 week ago

    Singapore Woodward, Inc. Full time $30,000 - $60,000 per year

    Position Purpose:Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited...

  • Customer Care Representative

    1 day ago

    Singapore DSM Full time

    **Job title**: Customer Care Representative **Country **:Ascent, Singapore At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared...