Customer Support Representative

2 weeks ago

Singapore Woodward, Inc. Full time $30,000 - $60,000 per year

Position Purpose:

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Essential Functions:

  • Process and maintain customer purchase orders, external customer purchase order systems, and electronic data interchange (EDI)
  • Compiles and generates various customer/sales reports
  • Contract review of customer purchase orders
  • Maintain off-line sales systems as required (i.e., Product Master, FACT)
  • Responds to customer pricing requests per established price list
  • Interacts with other departments as required (order status, delivery updates, warranty & quality)
  • File and maintain documentation
  • Interfaces with customers on a day-to-day basis
  • Over-time may be required with little or no notice to accommodate customer needs
  • Prepares and submits customer quotations per established price list/catalog
  • Responds to internal and external customer questions

Other Essential Functions:

  • May respond to other administrative requests from Account Managers
  • May input forecast information
  • Picks up and distributes department mail
  • Cross train with other Customer Support Representatives
  • Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment processing, after hour calls)
  • May provide limited coverage (short term) for account management function
  • Actively participates with account receivables management (collection process, validate PO to sales order, collections, etc.)
  • In some locations may be responsible for supporting the Switchboard/Lobby

Knowledge Skills & Abilities:

  • Solid knowledge of computer systems and software applications
  • High level of professional communication and interpersonal skills
  • Must work effectively in a team environment
  • Able to multi-task, detail-oriented and able to prioritize workload efficiently
  • May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written)
  • Solid understanding of the sales process
  • May be required to understand and apply international commercial transaction specifics
  • Sound judgment and decision-making skills regarding routine, day-to-day functions
  • Thorough understanding of the organization and internal resources

Education:

  • US – High School Diploma

Experience:

  • Demonstrated work experience in customer-interface role and general business process understanding

  • Customer Support Representative

    7 days ago

    Singapore PEAK PERFORMER PARTNERS Full time

    We are looking for a friendly, patient, and solutions-oriented **Customer Support Representative**to join our team in Singapore. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth and positive customer experience across multiple channels. This role is ideal for individuals who are passionate...

  • Customer Support Representative

    2 weeks ago

    Singapore IDEXX GmbH Full time

    Customer Support Representative page is loaded## Customer Support Representativelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to...

  • Customer Support Representative

    2 weeks ago

    Singapore Idexx Full time

    Customer Support Representative page is loaded## Customer Support Representativelocations: Singaporetime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding...

  • Operations and Customer Support Representative

    18 hours ago

    Singapore Independent Reserve Full time

    Operations and Customer Support Representative We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty...

  • Customer Support Representative

    2 weeks ago

    Singapore Dynamo Software Full time

    **About Dynamo**: Dynamo Software is a leading global Research and Portfolio Management SaaS provider which offers an industry-tailored, highly configurable SaaS platform that solves challenges across the alternative investment landscape. For more than 20 years, The Dynamo platform has improved the productivity of fundraising, deal, research, investor...

  • Customer Service

    1 week ago

    Singapore The Green Mortician Full time

    Company The Green Mortician - thegreenmortician.sg Designation Customer Service & Support Representative Date Listed 02 Mar 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Full/PermIntern/TS Job Period Flexible Start - Flexible End Profession Customer Service / Communications Industry Hotel and Accommodation...

  • Customer Service Representative

    17 hours ago

    Singapore Mouser Electronics Full time

    **JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...

  • Customer Support Director

    3 days ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Customer Support Director

    1 week ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...

  • Customer Service Representative

    18 hours ago

    Singapore SABIC - Saudi Basic Industries Corp. Full time

    JOB TITLE**: CUSTOMER SERVICE REPRESENTATIVE** ORG UNIT NAME**: FULFILLMENT & MARKETING** LOCATION**:SINGAPORE** **JOB PURPOSE** - Build and manage strong customer relation, understand Commercial / Distributors processes and activities and provide value added service as needed - Responsible for SEA regions and affiliates orders with Asia Pacific Regions -...