Customer Support Representative

5 days ago

Singapore Dynamo Software Full time

**About Dynamo**:
Dynamo Software is a leading global Research and Portfolio Management SaaS provider which offers an industry-tailored, highly configurable SaaS platform that solves challenges across the alternative investment landscape. For more than 20 years, The Dynamo platform has improved the productivity of fundraising, deal, research, investor servicing, portfolio management, and compliance teams worldwide. Collectively, Dynamo’s 1,000+ clients manage over $5 trillion in assets. Backed by Blackstone Growth and Francisco Partners, Dynamo is seeking to grow our team based on rapidly increasing demand for our financial technology solutions.

We are seeking a **Customer Support Representative** to join our dynamic team of individuals to join our Client Services department. This role will assist our clients by delivering a positive experience with our product, including but not limited to responding timely to any concerns that may arise.

**Primary Responsibilities**:

- Answer questions posted to our web-based helpdesk system.
- Gather required information, analyze data, troubleshoot and provide solutions to client issues.
- Organize remote sessions with clients when necessary.
- Liaise between clients and technical staff.
- Deliver client feedback to the product team for the continuous improvement of our product.
- Perform other duties and tasks as assigned.

**Required Skills & Experience**:

- Excellent written and spoken English
- Clear and concise writing style
- Technical aptitude and strong analytical skills
- Basic understanding of finance and investing
- Experience with MS Office products
- Experience with CRM/ERP and/or financial background are a definite advantage
- Clear and concise writing style, is a plus
- Excellent trouble-shooting and technical problem-solving skills, is a plus
- Strong team player

This is your opportunity to build your career with Dynamo Software. Join us today.

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