Customer Support Representative

1 week ago

Singapore Extron Full time

**Office**:Extron Asia

**Location**:Singapore

**Department**:Sales

CUSTOMER SUPPORT REPRESENTATIVE

**Responsibilities**:

- Provide Excellent Customer Service
- Issue quotations through CRM
- Enter customer orders accurately into Avante System
- Monitors stocks availability and liaise with customers and ensure shipment of orders as scheduled
- Generates loan/evaluations in Avante System
- Updates CRM and assets where applicable
- Assist team with projects as assigned
- Develop and maintain close relationships and contact with customers
- Ensure database accuracy with updates as required in CRM and Avante
- Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or Manager involved
- Issue RA for credit, for loan and and process advance replacement orders
- Have full understanding S3 Philosophy, Avante, CRM and Outlook
- Utilize marketing tools such as website to support customers
- Know Sales Policies and Procedures and Dealer Pricing levels
- Invitations to events, schools
- Coordinate the Extron School attendees and Enrollment
- Maintain and file away/archives official documentation in CRM and respective locations
- Professional, high energy, communication skills (written and verbal).
- Any other language skill is an advantage
- Some experience in a helpdesk support environment.
- Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics.
- Desire to build customer relationships.
- Strong attention to detail, highly organized, and computer literate.
- Ability to work well in a fast-paced professional office environment

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