Ecosystem Operations

**About Plume**
Plume is the first fully-integrated and modular blockchain optimized for real world assets (RWAs). We’ve built an EVM-compatible blockchain that’s fast, efficient, and incredibly cheap, along with an end-to-end onboarding platform that lets asset issuers deploy their RWAs onchain. We’re proud of our rapidly growing network, which includes:

- 180+ RWA companies building dapps and tokenizing assets on Plume’s testnet, ranging from collectibles and real estate to equities and private credit
- 50+ technology partners working with Plume and offering special services to our ecosystem partners
- Experienced team of 20+ crypto, finance, and tech professionals from:

- Crypto: Coinbase, dYdX, LayerZero, Binance, Galaxy Digital, Kraken
- Finance/Tech: JP Morgan, Robinhood, Google, Coupa, Affirm
- Backed by great investors and operators including:

- Haun Ventures, Galaxy Digital, Superscrypt, SV Angel, A Capital, Portal Ventures, and more

***You are**:
Plume is seeking an organized and detail-oriented **Ecosystem Operations Manager** to support the growth and smooth functioning of our ecosystem. This role focuses on the operational side of ecosystem development, ensuring that our partners, developers, and RWA issuers have a seamless experience when engaging with Plume’s blockchain platform.

As the Ecosystem Operations Manager, you will be responsible for creating and managing operational processes that support partner onboarding, product integration, and cross-functional collaboration. You will play a crucial role in tracking partner performance, improving operational efficiency, and driving data-driven decision-making. This is a role for a process-driven leader who thrives on structure, precision, and delivering impactful results.

***Overall Responsibilities**:
**1. Operations Management**
- Design, implement, and optimize operational workflows to support the smooth onboarding and engagement of RWA issuers, developers, and technology partners.
- Collaborate with cross-functional teams (Product, Engineering, Marketing, and Business Development) to streamline partner onboarding, technical integrations, and support processes.
- Develop playbooks, guides, and knowledge bases that enable ecosystem participants to easily understand and interact with Plume's platform.

**2. Onboarding & Integration Support**
- Oversee and manage the end-to-end onboarding process for new RWA issuers, developers, and ecosystem partners.
- Facilitate technical integrations, ensuring partners have access to the right documentation, resources, and support.
- Act as a key liaison between ecosystem participants and internal teams, ensuring technical challenges are addressed promptly.

**3. Process Improvement & Automation**
- Identify operational bottlenecks and develop solutions to improve efficiency, scalability, and partner satisfaction.
- Drive automation initiatives to reduce manual tasks, improve partner support, and scale operations as the ecosystem grows.
- Develop and implement quality assurance measures to ensure operational excellence.

**4. Reporting & Data Analysis**
- Track and analyze key performance indicators (KPIs) related to partner onboarding, integrations, and operational efficiency.
- Create and present performance dashboards and reports to senior management, providing insights into the health and growth of the ecosystem.
- Use data to identify trends, measure partner engagement, and support continuous improvement initiatives.

**5. Partner Success & Retention**
- Work closely with the Business Development, Marketing, and Customer Success teams to ensure that ecosystem participants remain engaged and supported.
- Develop and execute partner engagement strategies, ensuring that partners are continuously benefiting from Plume’s ecosystem.
- Proactively address partner issues and feedback, working to resolve them quickly and effectively.

**6. Knowledge Management**
- Build and maintain internal and external knowledge bases for partner onboarding, API integrations, and operational best practices.
- Ensure that documentation and operational resources are consistently up-to-date and accessible to internal teams and external partners.

***Qualifications**:

- ** 5+ years of experience** in operations, business operations, or ecosystem support within blockchain, fintech, SaaS, or a similar fast-growing industry. **Crypto native preferred.**
- Strong process development and optimization experience, with a focus on operational scalability.
- Experience supporting partner onboarding, client success, or technical implementation processes.
- Familiarity with blockchain technology, DeFi, and the tokenization of real-world assets (RWAs) is a strong advantage.
- Proficiency in project management tools (e.g., Trello, Asana, Monday) and data analytics platforms (e.g., Google Sheets, Excel, or Looker).
- Ability to manage cross-functional projects, drive collaboration, and execute on deadlines.
- Strong data an