Card Logistics Officer

**Officer/Senior Officer/Executive - Card Logistics**

Department: Operations & Customer Service

**Who are we?**

At EZ-Link, we are more than just the people behind a card.

We are the enablers of connecting people, creating smoother journeys for the young and old.

For twenty years, we’ve been a trusted part of Singapore’s fabric and we continue to punch above our weight. Having issued 40 million cards, charms and wearables, our products are widely used for shopping, dining, private transport, government services and community services at more than 30,000 acceptance points across the island. We are also not just in the business of micro-payments, but also creating smart motoring solutions for road tolls and carpark payments.

**The department**

As an Officer in the Operations Team - Card Logistics, you will report to the Senior Manager. You will be executing operations processes to maintain a healthy card supply chain and associated services for EZ-Link and liaise with internal customers and external vendors, administer documentation, and in doing so, be at the forefront of transformation in EZ-Link.

**Roles & Responsibilities**

You will:
1. Card Production Processes:

- work closely with vendors on a regular basis to fulfil and complete card production activities for EZ-Link cards (including daily exchange of reports), and highlight any issues that may arise for possible pre-emptive action by the team
- assist the Manager in monitoring vendor performance and ensure that all instructions provided to the vendors are followed through to completion and reporting
- ensure that vendors comply with established processes and requirements, including the timely submission of accurate inventory reports to fulfil month-end closing
- generate and prepare reports required for management reporting
- perform with monthly stock count of inventory at EZL storage room
- ensure vendors update Job Order and inventory transactions via Genesis Lite IMS accurately and on a timely basis

2. Card Order Fulfilment:

- act as a liaison officer to support the Sales Team in fulfilment of job order for customized print EZ-Link cards, including activities such as triggering print job, printing reject replacement and delivery arrangements
- process the job order to ensure card production activities are completed according to requirements
- track all job orders from receipt to completion
- provide inventory and other support services (e.g. place order for packing) for new product launch in E-Commerce platforms
- ensure efficient procurement, shipment and personalization production of form factors from vendors to EZL Bulk Centres to customers

3. Services for Corporate Customers:

- handle/pack all returned cards from vendors/partners/colleagues which include corrupted returned cards, lost and found cards, cobrand cards, and any unusable cards that may be set aside for warranty claim or disposal

4. Payment Verification and Billing Process:

- verify the tax invoices for services rendered by vendors for card logistics functions
- assist the Manager in raising necessary paperwork for payment/billing

**Why EZ-Link?**

We work hand in hand with the nation to build a truly smart and digital home and have embarked on a digital transformation to reinvent ourselves, bringing about enhanced user experience and strengthening our capabilities for future business growth. At the forefront, our app continues to lead our new initiatives and collaborations that excite our users.

If the above energizes and motivates you, come join us and embark on this exciting journey. Come and help us make a positive impact and have a say in the daily journeys of Singaporeans.
- Diploma in business administration/ logistics or equivalent
- Required language(s): English, Chinese (in order to liaise with the English & Chinese speaking associates)
- Good liaison skills to work with cross-functional internal/external partners
- Good organizational, multi-tasking and time management skills