Compliance Agent Social Media Applications Moderator

5 days ago

Singapore Singapore Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey

Work Location: Chai Chee Road, Singapore

**Responsibilities**:
Day-to-day responsibilities may include, but are not limited to:

- Reviewing of apps, 3rd party apps against platform guidelines, implement policies on non-compliant apps, and evaluate appeals from developers
- Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines
- Investigate, review, and resolve problems that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality
- App Reviews, Testing & Building test cases is an added responsibility. DevOps Applications & Products support & testing (Web, Mobile App)
- Advice and guidance on processes to ensure compliance related to audits, security, business continuity and regulations.
- Providing insights and recommendations to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies.

Qualifications we seek in you
- Diploma and above in Computer Science, Information Technology or Equivalent diploma or degree preferred
- Able to work on 5 day rotation shift work schedule (May includes Sat and Sun), based on the schedule and business requirement
- Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger team environment.
- Effective probing & root cause analysis skills

What can we offer?
- Attractive salary
- Stable job offers
- Work in a multicultural and diverse environment
- Genpact supports professional trainings and great career development opportunities
- Free access to Genpact award-winning learning platform

DM ME FOR MORE INFO

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