Visitor Experience Ambassador

4 days ago

Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

**Job Description**:
**Part-time position**

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;
Guest Service Associate
- Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
- Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
- In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide
- Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.

**Requirements**:

- Able to handle various scopes of work, as well as handle difficult customers.
- Enjoy interacting with people of all ages and levels.
- Customer service oriented.
- Able to multi-task, prioritize, and manage time effectively.
- Able to make on the spot decision when safety is being compromised.
- Able to speak fluent English. Fluency in a second language will be advantageous.
- Possess intermediate computer skills, familiar with Microsoft Office.
- Able to handle POS system or cashier machines.
- Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

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