Assistant Manager Esora

6 hours ago

River Valley, Singapore The Lo & Behold Group Full time

Esora is a one Michelin starred, Japanese Kappo fine dining restaurant, guided by an affinity with nature. Esora emphasises on meticulous attention to detail, delivering meaningful interactions to our guests.

Esora is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be-in charge of:

- Overseeing all guest experiences for the restaurant, recognising and welcoming guests by name upon their return visits to the restaurant.
- To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Engage with guests in conversation so as to build a strong rapport between themselves and the restaurant.
- Takes ownership - effective in dealing with guests’ accidents, incidents, complaints and preferences.
- Involved in the daily restaurant operations; ensure the quality and consistency of all products meet desired standards
- Managing stocks and inventories
- Building and maintaining guest relationships
- Attending to any feedback or complaints
- Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
- Participating in and lead training sessions, briefings and team meetings Managing assigned sections to provide an awesome service experience for all guests

We love people who:

- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions Are ever-curious and always learning

**Benefits**:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

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