Customer Service Officer

1 day ago

Singapore ROADBULL LOGISTICS PTE. LTD. Full time

Job Responsibilities:

- Resolve Customer Complaints promptly
- Comply with company’s standard operating procedure (SOP)
- Monitor & follow up with the relevant department/s on escalated cases that require clarification updates
- Handling enquiry, pick-up, tracking, trace, complaint and claim
- Collect, analyse and communicate the root cause for traces to relevant parties
- Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner
- Understand individual customer’s processes and Key Performance Indicators (KPIs)
- Assist Customer Service Executive / Manager / Management with any special projects assigned and provide backup to other CS team when necessary
- Any other ad-hoc work instructions/ administration duties from the Supervisor/ Manager.

Job Requirements:

- Detailed-oriented, Independent and meticulous.
- Able to work independently, and is a team player, with excellent interpersonal skills.
- Detail-oriented, with excellent organisational skills and a strong sense of job ownership.
- Adaptable, proactive, and possess a positive attitude and work ethics.
- Enjoys working in a fast-paced and dynamic environment.
- Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.
- Required Skill(s): Microsoft Office, Customer service, Interpersonal Communication Abilities, Leadership, Management, Marketing, Sales, Team Management, Teamwork, Time Management, Training, Customer Satisfaction Survey, Service oriented, On time, Customer feedback, Customer's queries, Resolving customer complaints
- Preferably Junior Executive specialized in Customer Service or equivalent.

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