L&d Operations Specialist

1 week ago


Singapore Rekuten Global Full time

Job Description:
Operational- Optimism Univerisity’s regional point person for the use of the Learning Management System (LMS)- Lead the onboarding and updating of the regional/global learning ambassadors- Provide Tier 2 global support for LMS enquiries alongside acting as point of contact for Tier 1 Zendesk Support; Update the standard operating procedures (SOPs) and update the Tier 1 FAQs used by our Shared service center to address end user questions- Interface with other departments as necessary to push programs forward, maintain relationships, and leverage cross-functional work- Manage communications for specific program launches- Create quarterly reports that outline trends in learning and YTD metrics- Support in the administration of any external learning platforms- Support Onboarding Programme Manager to launch and track onboarding material globally

Training Coordination- Support Programme Managers in the coordination of programmes, whether this be face to face or virtual.- Updating training attendance in the LMS- Administering pre-work and post-work when necessary- Enrolling learners in sessions- Assisting with programme communication- Working with external vendros to ensure they are prepared

Evaluation- Make sure vendors have the relevant evaluation link- Ensure the relevant stakeholders have access to evaluation dashboards- Update dashboards as and when required

Communications & Marketing- Work with regional Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirements- Work with the internal team to effectively market programmes- Understand busy/quiet times of the year and marketing programmes around this

Finance- Support the budget strategy and tracking- Organise external training payments- Set up new vendors and process invoices- Process expenses



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