Customer Service Coordinator
3 days ago
**Up to $3500, Permanent Role with AWS and Variable Bonus**:
- **MNC Chemical Manufacturing Company, West near MRT station**:
- **Mon to Fri 8.30am to 5pm with WFH Arrangement**:
- **Experiences in Order Fulfillment is a MUST**:
- **Strong Experiences in SAP System**
**Responsibilities**:
- Co-ordinating the activities of all departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process
- Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed
- Providing timely and accurate information about the order to the customer
- Checking product availability and liaising with factories to ensure fulfilment of the order on the customer's required delivery date
- Creatively identifying possible solutions in the event of insufficient product availability
- Keeping customers informed of any changes in the timing of their orders due to production or other problems
- Helping to reduce slow moving stock and working capital by regularly reviewing concessionable stock and offering this stock to suitable customers
- Helping to maximise revenue collection by regularly reviewing blocked and out-standing orders
- Supporting improvement of the order fulfilment process by raising issues and contributing suggestions at Team and Department meetings
- Promptly dealing with any complaints a customer may rais
**Requirements**:
- GCE, NITEC or Diploma holder
- Minimum 1-2 years relevant experiences in supporting end to end order fulfillment in manufacturing industry
- Ability to communicate confidently and effectively
- Familiar with MS Office software and competent in SAP system
- Great team player to be able work with everyone in the team and take lead in any change management.
- Attuned to using data analysis to identify root causes and drive improvements within the
- Understanding of planning and production will be a plus
Reg No. R2094801
Triton AI Pte Ltd
License no. 21C0661
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