Customer Service Coordinator

6 days ago

Singapore Capital Human Resource Management Pte Ltd Full time

AWS 13 Months Bonus + Variable Bonus
Career Advancement & Flexible Working Environment
High Remuneration

Our Client, in the IT Security Industry located in the Central of Singapore have openings for Customer Service Coordinator.

**Responsibilities**:
Total client satisfaction.
Coordination of all Customer Service issues within Company branch office and among Company members.
Monitor the quality of Company services in your branch office.
Customer Service case updating, logging and filing in ERP system.
Coordination and solving of CS events and after sales services.

**Documentation for clients, including**: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
Coordinate projects according to schedule, economically and to client’s satisfaction
Documentation submission / uploading Reports and CX Commissioning documentation processers
Follow up and close case closely
Arrange client RPM and send RPM report on time
Preparation of client card printing
Weekly reports as required by the CS Manager
Attachment of CV’s in MSWORDFORMAT

**Resumes please INCLUDE**:
Personal Particulars
Education background
Work experiences in point forms
All Reasons for leaving
Current and Expected salary
Date of availability / Notice Period

Not Specified

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