
Senior / Guest Service Executive, Club Lounge
4 days ago
**Responsibilities**
- Create positive and memorable guests’ experiences within the hotel lobby and club lounge (Living Room).
- Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
- Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
- Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
- Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.Approach any additional tasks assigned by superiors diligently and professionally.
**Requirements**:
- A minimum Diploma qualification in any field.
- Relevant work experience will be duly considered.
- Willing to work rotating shifts.
- Positive attitude with an outgoing personality and good communications skills.
- Preferred experience in the hospitality industry along with familiarity of the Opera system.
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