Pacific Club Manager

5 days ago

Singapore Pan Pacific Orchard, Singapore Full time

Join to apply for the Pacific Club Manager role at Pan Pacific Orchard, Singapore Pan Pacific Orchard, Singapore is an award-winning destination hotel, recognised for design and hospitality. The property features WOHA architecture and is located on Orchard Road with four themed terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience. The Forest Terrace houses Mosella, a Mediterranean sharing concept, the Beach Terrace provides a resort-like ambience, the Garden Terrace hosts Florette, a luxury cocktail bar, and the Cloud Terrace on level 18 houses the Claymore Ballroom. Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies sincere and graceful luxury. As an award-winning property, it is a premier destination for guests and a rewarding place to work. The Role As our Club Lounge Manager , you will be the ambassador of personalized service and refined hospitality. You will oversee the exclusive Club Lounge experience, ensuring that every guest interaction reflects the brand’s commitment to excellence and comfort. This role requires a high level of emotional intelligence, attention to detail, and leadership to deliver seamless service in a sophisticated environment. Our Expectations Curate a luxurious and tranquil atmosphere in the Club Lounge, aligned with brand aesthetics and service philosophy. Personally welcome Club guests, VIPs and loyalty members, ensuring their preferences are anticipated and met. Manage daily food and beverage presentations, including breakfast, afternoon tea, and evening canapés, in collaboration with culinary and F&B teams. Handle guest feedback with grace and discretion, resolving issues promptly while maintaining brand reputation. Collaborate with Rooms Division and F&B leadership on strategic initiatives to enhance guest experience. Lead, train, and inspire a team of Club Lounge Associates to deliver anticipatory service. Ensure the Club Lounge is impeccably maintained, from ambience and cleanliness to technology and amenities. Monitor guest traffic and adjust resources and service flow accordingly. Maintain accurate records of guest preferences, feedback, and service recovery actions. Manage Lounge budgets, cost controls, and inventory in alignment with hotel financial goals. Conduct regular coaching and training sessions to uphold service standards consistently. Foster a culture of excellence, teamwork, and continuous improvement. Ensure compliance with employment-related, health, safety, and hygiene regulations. Talent Profile We are seeking a self-motivated and poised professional to lead our exclusive Club Lounge. If you thrive in a refined environment and are passionate about delivering personalized luxury experiences, we’d love to meet you. You should possess a warm, gracious, and discreet demeanour, with the ability to remain calm under pressure. You are adaptable to dynamic situations, have a keen eye for detail, and are driven by a commitment to excellence. If you have at least 3 to 5 years of relevant experience managing a team in a luxury hotel setting, we invite you to apply and have a chat with us. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr

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