Senior / Guest Service Executive, Club Lounge

7 days ago


Singapore THE BARRACKS HOTEL SENTOSA Full time $40,000 - $60,000 per year

Responsibilities

  • Create positive and memorable guests' experiences within the hotel lobby and club lounge (Living Room).
  • Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  • Maintains comprehensive and accurate knowledge of guests' arrivals, events, amenities, outlets, and general information.
  • Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  • Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
    Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

  • A minimum Diploma qualification in any field.
  • Relevant work experience will be duly considered.
  • Willing to work rotating shifts.
  • Positive attitude with an outgoing personality and good communications skills.
  • Preferred experience in the hospitality industry along with familiarity of the Opera system.


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