Guest Services Officer

Your welcoming smile provides true hospitality to our guests at the Club Lounge. The moment a guest enters the hotel, they will be amazed by the exceptional service provided by our frontline colleagues. As a Guest Services Officer (Club Lounge), you’ll be responsible for the aspects of the Food & Beverage function to deliver a memorable service to guests that exceeds their expectations. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction to current and future VIPs.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Preparing buffet set-up for breakfast and evening cocktail and provide host or hostess service to our club paying guest at the Club Lounge
- Maintaining cashier float, ensuring accurate daily report of money received and performing audit balances in accordance to accounting policies and procedures
- Conducting daily beverage inventory and other inventories as required by management prior to closing the Club Lounge for the day
- Greeting all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Preparing buffet set-up for breakfast and evening cocktail
- Providing host or hostess service to our club paying guest at the Club Lounge
- Attending to guest’s complaints, inquiries and requests and if there is a complaint that needs assistance, refer to the Guest Relations & Club Lounge Manager or the Duty Manager
- Coordinating with other departments to provide excellent service delivery
- Performing check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintaining the cleanliness of the Club Lounge and the pantry area
- Taking personal interest and pride to ensure that the working area and stations are kept clean and orderly
- Maintaining standard of behaviour, appearance and attitude in accordance to the hotel's brand

**What we need from you**
- A minimum qualification in GCE O levels
- At least 2 years of relevant work experience
- Fluency in spoken English language. Knowledge in an extra language skill would be great, but not essential
- Motivated individual with a friendly personality
- Strong knowledge on Singapore and places for recommendation to business travellers/ tourists in creating a memorable hotel experience for them
- Strong interpersonal skills

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

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