Business Development Manager

Company Description

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 21,700 people operating across 30 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. With corporate headquarters in Dublin, Ireland, we are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Job Description**:
Experian is revolutionizing the way clients manage, consume and make data related decisions. With our solutions, clients can create personal experiences that build customer trust and loyalty. In this role, the Business Development Manager will manage some of Experian’s most strategic customers in Singapore, as well as develop new lasting relationships in the market. This opportunity is also a “hunter” role, responsible for selling Experian’s leading Credit Services solutions into our banking and financial services sector. This is a high performing portfolio with substantial upside and will suit a savvy sales professional that’s comfortable selling tailored data solutions.

**What you’ll need to bring to the party**
- Existing relationships with large financial institutions in Singapore are a must
- Extensive experience in enterprise sales in the FSI sector
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- The ability to develop strong relationships with key stakeholders, advocates and colleagues

**What you’ll be doing**

**Sales**
- Map and establish professional and deep relationships with key personnel in assigned account(s)
- Deep understanding of client’s business environment (Financial Services, Data, Decisioning)
- Achieve overall business goals and objectives in sales and new business development
- Generate short-term results, while maintaining and building long-term pipeline coverage
- With current clients, expanding Experian’s opportunities to sell and cross-sell by identifying and creating new business needs and cultivating Experian’s ability to respond
- Ensuring that overall objectives are translated into specific plans and targets as appropriate and developing and managing the sales pipeline
- Devise negotiation strategies and tactics for key contracts, personally leading negotiation teams where appropriate
- Develop the key internal relationships required to deliver pre-defined results
- Diagnosing issues that have potential impact on the business as a whole, and addressing them before they become problems

**Processes**
- Ensure that clients have a smooth and harmonious experience of the sales process delivered by Experian
- Monitoring outcomes to ensure optimum cost-effective client satisfaction and retention:

- Instilling within the sales function a culture of full accountability for pre-sales, delivery and after-sales service
- Imparting the importance of overall client service to others in the organisation
- Facilitating formal liaison processes with other internal functions (client services, delivery, marketing, finance, IT, HR etc)

**Client**
- Protect and enhance client and other external relationships which are critical to the success of the organisation.
- Personally developing and maintaining influential relationships at Board/Senior Management level in key clients
- Participate where appropriate in PR, sales promotional contact working together with the marketing teams
- Taking personal responsibility for developing and maintaining a network of contacts within key external organisations, including industry associations and media
- Ensuring that appropriate account management and business development activities are carried out to optimise opportunities for profitable business, both over the short and long term
- Overseeing the negotiation, execution and follow up of key client assignments, analysing issues and providing feedback to both internal employees and client executives
- Take responsibility for the NPS survey and implementation of all Customer Satisfaction results and action plans for designated client portfolio
- Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does
- Ensure that good client / consumer outcomes are at the centre of decision making
- Promote great service and seek to exceed client / consumer expectations

**Operational**
- Provide Accurate and Timely Sales Forecasting and Planning Processes
- Developing long