Onboarding and Growth Specialist

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What do you need to know about the role: We are seeking Onboarding and Growth Specialist with an analytical mindset and will be working in a metrics-driven high-velocity sales environment. The role works with a team of Inside Sales Leaders and business portfolio managers to drive in-revenue protection and revenue growth of various Small and Medium Business (SMB) merchant segments across Southeast Asia (SEA) with a strategic focus in Vietnam market. This position is based in Singapore.

**Job Description**:
**Your way to impact**:
**In your day-to-day role you will**:

- Ensure the SMB Portfolio grows above benchmark levels of revenue growth.
- Ensure revenue protection of existing portfolios by monitoring and action on merchant performance metrics i.e. Chargeback Rate, Authorization Rate, Share of checkout etc.
- Outreach to Merchant across South-East Asia markets to build relationships and manage their account.
- Engage with Risk, Compliance and Product teams to facilitate merchant transactions
- Develop Portfolio strategies to grow high potential accounts in market using e.g. Pricing intervention’s, Product Upsell and X-sell, Risk Mitigation and other value adds.
- Keep abreast of market trends & developments, competition landscape and Payment Industry Trends across Southeast Asia markets.

**What do you need to bring**:

- Bachelor's Degree with min 3 years of relevant experience in Merchant facing roles preferably in Portfolio Management or Account Management
- This position support clients based in Southeast Asia with a focus in Vietnam market therefore proficiency in both English and Vietnamese languages will be advantageous to support Vietnamese speaking merchants/clients.
- An excellent communicator, strong interpersonal and time-management skills.
- Analytical strengths - Monitoring, collaborating to elevate drivers & impacts and ability to manage data using Excel or other data management tools.
- Results-driven with Revenue growth as a KPI
- Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities - able to shift focus based upon organizational needs
- Ability to learn on the fly, multitask and effectively use tools to identify and solve.
- Ability to work collaboratively and effectively across silos to drive empowered experiences
- Strong change agility and ability to respond and pivot quickly.
- Detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.

For the majority of employees, PayPal's balanced hybrid work