Client Onboarding Specialist

2 days ago

Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

**Client Onboarding specialist positions currently open**

This is a role that requires you to work smartly alongside both machines and people to support the sales team with the entire end-to-end Client Onboarding activity. Broadly, the role includes standard client due diligence, enhanced client due diligence, client documentation, client background screening, client profiling, client risk factor identification/evaluation. However, you will spend majority of your time to continuously innovate and develop new digital capabilities in our client onboarding and relationship management system, and to coordinate closely across multiple departments to pursue an automated, seamless, and wonderful onboarding experience for our clients.

**Position #1 - Junior/Senior Associate**

**Key Roles & Responsibilities**:

- Taking ownership to follow through on new account opening requests and conduct periodic client account review;
- Coordinating closely with various departments, including Sales, Risk, Compliance, Technology and Operations to ensure completeness of the client onboarding and review process;
- Working with Project Managers, Vendors and Management to streamline and/or automate onboarding processes, meet new regulations, to reduce client onboarding turnaround time, and improve experience;
- Resolving people, process, and technology challenges in the entire Client Life Cycle Management;
- Designing and providing key metrics to measure key success factors.

**Key Requirements**:

- Positive character with an open-minded attitude;
- Team player who is committed to delivering the highest quality service at all times;
- Up-to-date understanding of KYC & AML practices to meet MAS and FATF standards;
- Confident in dealing with cutting edge technology;
- Strong analytical and complex problem-solving skills;
- Bilingual in English and Mandarin (including written Chinese);
- 2 years of practical experience with relevant academic qualifications (Diploma or Degree).

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