Workspace Experience Team Leader

You are responsible to build and maintain an environment that supports teamwork, co-operation and performance excellence within your team. In partnership with the facility management team, making sure the operational services are up to standards and this standard is well maintained; working together with the Contract Manager and Procurement team on change control, costs, service levels and KPI’s. Staying aligned with the global and regional Real Estate and Workspace Services strategy, tools and guidelines.
** Responsibility**

As a Workspace Experience Team Lead you are primarily responsible to lead and manage a team of Workplace Experience Managers. This role is essential in aligning the support needs of each location with the capacity of your team. You will ensure a consistent approach to stakeholder management and transparent division of tasks. Look constantly for improvements of processes and procedures to guarantee operational efficiency.

**People Manager**
- Manage the Workspace Experience Managers ensuring regional alignment, supporting escalations and taking decisions based on facts and impact analyses
- Coach, train and develop your team, focusing on common goals and a culture of collective responsibility for success
- Develop and sustain a high-performing well motivated team

**Demand Management**
- Lead regional consistency amongst your team based on feedback tools, including surveys and focus groups.
- Develop and implement strategies to deliver a positive employee experience and drive company initiatives towards employee engagement
- Participate in RIMT (regional incident response team)

**Facility Management Partnership**
- Ensure the needs of the stakeholders are met, foster the relationship and identify opportunities to work smarter in partnership with the facility management team
- Represents local business needs in Operational Account Review Meetings and collaborates with the Contract Manager when there are contractual disputes, change control actions and feedback including escalations to resolve.
- Responsible to resolve queries and escalations received from the facility management team relating to Workspace Service deliverables

**Community Building**
- Collaborate with central teams to create an inclusive workspace experience, promoting the Booking values through the Workspace Experience Manager's across the region.
- Work with Regional business leaders to understand their needs and support in organizing key events.

**Communication & Information**
- Collaborate with key Regional stakeholders to ensure effective communication channels and initiatives that foster a sense of belonging and connection among employees
- Stay informed about industry trends and best practices related to workspace experience and community building through employee engagement

**Requirement**
- Customer Centricity and Stakeholder Management: Attitude and mindset of taking care of Booking’s employees so that they can focus on and deliver their best work. Having a positive ‘can do’ approach
- Demand Management: Understanding and experience of all aspects of Workspace Services. Experience analyzing data and creating
- Relationship & Community Building: Understanding and experience of building communities in addition to strong relationships with peer and team partners. Able to build a relationship of mutual trust and handle complaints and concerns in a sensitive way
- Organizational Skills: Excellent attention to detail and employee oriented with excellent time management skills
- Problem-Solving and Decision-Making: Sense of responsibility and ability to take ownership, be solution driven and proactive. Ability to identify needs and delegate responsibilities within team members to promote company culture that reflects our Booking values and employee engagement. Having good decision making skills
- Change Management: Embrace change and show flexibility
- People Management: previous people management experience required

**Pre-**Employment** **Screening**: