Team Leader

**Location**

Singapore, East

**Job Type**

Permanent

**Salary**

$3,500 - $7,000 Per Month

**Date Posted**

2 hours ago

Additional Details

**Job ID**

14788

**Job Views**

2

Roles & Responsibilities

**#BeMore**

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
**Top reasons to work with TDCX**:

- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 310+ industry awards
**What is your mission?**

You’ll help us deliver excellent service to our partner brands by performing these tasks:

- Manages team members in the day-to-day performance of work, provides leadership and coaching
- Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
- Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
- Identifies areas of improvement and to be able to introduce new structures and improved processes as required
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
**Who are we looking for?**
Preferably with 2 years of working experience in the related field is ideal for this position
- Experience in managing a team
- Experience in B2B, B2C sales as well as on-line sales
- Highly self-motivated, energetic and sales driven with a positive attitude
- Strong time management skills and motivation to exceed expectations.
- Comfortable working with computers and multiple systems.
- Excellent verbal and written communication skills in English and Korean (to handle enquiry from Korean speaking customer and documents in Korean language)
**Who is TDCX?**

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Tags

team

leader