Workspace Experience Ambassador

Workspace Experience Ambassador Join to apply for the Workspace Experience Ambassador role at JLL . 3 days ago Be among the first 25 applicants What this job involves Our goal is to be the most welcoming and friendly place to work. The Workspace Experience Ambassadors build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is. As a Workspace Experience Ambassador, you will help build and lead a supportive and social community, where we can all be at our best. To achieve this, the Ambassador creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long-term relationships, and use workspace data to enhance the workspace experience. We always Choose to be happy and care about the happiness of others. Are open and true to ourselves and others. Are accountable and care about facing challenges and owning them. Care about being engaged with heart and mind. Provide an exceptional hospitality experience at every touch point. Passionate about performance and solutions. Praise and acknowledge success. Care about our environment and our future. Community engagement Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors. Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints. Build relationships and encourage interaction between colleagues. Drive and develop the community by organizing engaging, popular events and map the participation. Understand the needs of the business and what drives the businesses you support. Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment. Support and collaborate with other Experience Ambassadors to deliver the shared vision. What your day-to-day will look like Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour. Spatial awareness: collect and analyze workspace data to improve the workspace experience. Engage with colleagues to understand work‐style behaviors and make recommendations on how to improve the overall employee experience based on their feedback. Document your stakeholder plan and report on engagement activities, success stories and community meetings. Be abreast of current MyDay initiatives and support/promote as required. Weekly updates to Workspace Experience Manager regarding the workspace experience; event calendar, workspace data and change management. Content and events Building a conscious community through a local event calendar (align to the regional calendar). Synergize event initiatives and messaging on shared goals with ERGs, HR, and contractors. Drive collaboration and partnerships across a range of industries through the community calendar – e.g., craft‐making workshops with a distributor, yoga sessions with an influential instructor, etc. Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance community engagement. Gatekeeper of the digital signage and communication displays. Contribute to monthly newsletter to connect with users and promote community activities. Work alongside the Catering and Events team to brainstorm, plan and organize events, relating to the community's interests. Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner. Work with the communications team to create event collateral and promotion materials for events in a timely manner. Engage with the online community and respond to comments and requests. Take ownership of resolving issues and providing a personal follow‐up as necessary. Responsible for maintaining up-to-date Customer journeys and mapping service standards. Technology Work with BI&T team to introduce and innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions. What we expect from all our colleagues on