IT Operations Lead

**Company Description**

Skyports is a start-up with aspirations of being the world’s leading Advanced Air Mobility (AAM) infrastructure provider.
The industry is estimated to reach US$115 billion annually by 2035 with ground infrastructure being a critical enabler. No other infrastructure manufacturer will give you the opportunity to work with some of the industry’s leading electric vertical take-off and landing (eVTOL) aircraft manufacturers.

If you want the opportunity to be involved in an early stage of a company’s IT journey, helping to define how we work and help build the foundations of IT then this job could be for you.

**Role Description**

We are looking for a hands-on IT Operations Lead (APAC) to join our technical team at Skyports. In this role, you will work with our IT Operations Manager in the roll-out of our Microsoft Modern Workplace best practices and IT Security roadmap as well as providing IT Support for our user base around the world.

This role will be assisting the IT Operations Manager in defining and implementing IT security policies in line with regional security governance templates. You will be working across a breadth of technologies to help Skyports achieve its goals. You will be supporting our user base from 1st to 3rd line as well as our drones and vertiport technical operations.

Ideally this role will be filled by an energetic individual with a passion for technology. You will gain experience across the Microsoft 365 and Azure AD stack, providing first class support using established ITIL Helpdesk practices.

In return you will get the support and freedom you need to build your skills and enhance your career. This role will grow with the company and for the right person will allow them to advance in their career at an accelerated pace.

The role will be based out of our Singapore office with options for flexible working.

**Requirements**:

- Plan and deliver infrastructure projects with the IT Operations Manager to help improve and maintain performance, resilience, efficiency and security.
- Together with the IT Operations manager, ensure End user IT Security Policies and Technology are in-line with regional compliance standards including but not limited to ISO 27001.
- Assisting the IT Operations Manager with the running of desktop and infrastructure services
- Identify areas for improvement (including reoccurring faults) and report these issues to IT Operations Manager
- Management of regional suppliers and device rollout to local teams.
- Work closely with senior members of the technical team and wider business to ensure projects are delivered successfully
- Along with the IT Operations Manager, ensure the IT helpdesk and all requests for IT support are actioned in accordance with helpdesk procedures and priorities.
- Provide training to local staff on IT operations and policies.
- Dealing with of user account management, devices and shared resources for all staff.
- Provide a flexible, adaptable and diplomatic service for all staff (in person and remotely) to assist with IT Issues, ensuring IT is working for them.

**Key Skills**:

- Microsoft 365
- Intune (Microsoft Endpoint) for Windows and IOS devices
- Azure Conditional Access Policies
- Azure Active Directory
- Azure SSO, SAML
- Windows 10/11
- Microsoft SharePoint, One Drive and Teams
- Microsoft PowerShell
- Stakeholder Management
- Documentation and Instructions writing
- Ability to run technical training sessions for end users

**Nice to Haves**:

- Working with/In ISO 27001, Cyber Essentials Plus or similar
- Azure Cloud Compute experience or similar
- Experience of working with Fortinet technologies
- Terraform or other infrastructure as code
- PowerShell or other scripting
- Familiar with ITIL helpdesk practices
- MCD or equivalent skill in desktop management

**Benefits**

Competitive salary and equity package
- Flexible working arrangements
- Unlimited holiday allowance
- A unique, exciting and fast-paced working environment where we can truly make a change for good to the world of transportation
- Opportunities to travel to our global HQ in London and other regional offices
- A strong company culture with the opportunity to work alongside talented and ambitious colleagues