Customer Service Officer

3 days ago

Sembawang, Singapore S Foods Singapore Pte Ltd Full time

**JOB HIGHLIGHTS**
- We treasure staff and provide career development opportunities
- Fair assessment, good compensation and fringe benefits
- Collaboration and Teamwork

**ROLES & RESPONSIBILITIES**
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
- Follow up to ensure that appropriate actions were taken on customers' requests and Sale Executives are properly informed of any request.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Build a relationship with clients
- Maintains open communication with clients for unpaid invoices and duly inform the Sale Executive and Sale Managers when payment is overdue.
- Preparation of sale and sale-related reports on a timely basis.
- Any ad-hoc work as prescribed by the superior.

**Competencies and Skills Required**
- Preferably at least Diploma level
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle the pressure
- Can work Monday - Friday (Whole Day) and Saturday (7:00-11:00AM) in Office based in Woodlands.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,500.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

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