Customer Service Officer
3 days ago
Manage and communicate with customers and business partners to achieve profitable deals and fulfill service delivery
- Daily update shipments information into Key field system and customers
- Preparation of documents for import, export and LCL job (DO, WO, Payment)
- Assists in shipping procedures and documentation
- Ensure correct and timely billing to customers
- Provide responsive customer service and resolving customer issues quickly and efficiently
- Planning operation job schedule and keep track job done daily
- Follow up with the relevant party on documents, receipt and photos etc. (Customer refund, containers damage photos)
**Job Types**: Full-time, Permanent
**Salary**: $2,000.00 - $2,500.00 per month
**Benefits**:
- Employee assistance programme
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
COVID-19 considerations:
Company will provide test kit weekly, before report to office need to test.
**Experience**:
- Customer service: 1 year (preferred)
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