Call Centre Representative

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Roles & Responsibilities Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Call Centre Representative Asia's Largest BPO Contact Centre (Renowned Airlines) Salary up to $2600 + $300 incentive Working hours - 5 days a week/ 44hrs per week/ shift work Location - East Singapore Job Responsibilities: - In-charge of handling the ticketing, reservation, and enquiries through the phone for an Airlines Company. - Conducting simple...

Call Centre Representative for Luxury Brand Working hours: Monday - Sunday 10am-9pm(8- 9 hours rotating shift) with 2 days off Location: Orchard - In-charge of handling the calls for Luxury Brand enquiries through the phone. - Conducting simple troubleshooting and providing accurate advice to the callers. - Perform outbound calls to follow-up and update...

Call Centre Representative for Luxury Brand Salary up to $4500 (depends on experience) Working hours: Monday - Sat, 10am-9pm (8- 9 hours rotating shift) with 2 days off Location: Orchard - In-charge of handling the calls for Luxury Brand enquiries through the phone. - Conducting simple troubleshooting and providing accurate advice to the callers. -...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Customer Service Call Centre Working hours Monday - Sunday 10am-9pm(8- 9 hours rotating shift) with 2 days off Location: Orchard The Company The Position As a Call Centre Representative, you will be in-charge of handling the calls for Luxury Brand enquiries through the phone. Your job duties are as per below. - Conducting simple troubleshooting and...