Revenue Manager

**Position Summary**

To maintain and improve existing Rooms Revenue Management processes and strive to achieve significant and sustained revenue growth. Making decisions regarding Rooms pricing & inventory controls on a daily basis for a minimum future 12 months.

**The Role**:

- Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.
- To maintain a smart and professional approach within the team and with business partners.
- To provide complete support to Department Educator, maintain and grow our culture of learning through education and having a fun oriented atmosphere to achieve high productivity.
- Conduct regular recorded and casual Job chats with Revenue Associates identifying strengths, weaknesses, areas of growth.
- Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.
- Maintain appropriate Pan Pacific Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.
- Handle/Supervise Best Rate Guarantee Claims
- Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.
- Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.
- Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act”
- Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.
- Work closely with Director of Revenue Management to achieve optimum yield through reputable Third Party Intermediaries.
- Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.
- Actively look for new business opportunities and relate to Director of Revenue Management and Director of Sales to enhance future potential.
- Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.
- Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.
- Clearly communicate rate and selling strategy to Sales and Revenue teams.
- Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.
- Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.
- Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.
- Handle guest complaints with a Genuine caring attitude.
- Ensure prompt completion of daily, weekly, monthly and quarterly reports.
- Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.

**Talent Profile**
- Diploma or Degree from a recognized hospitality / tertiary institution and/or have gained 2 years of distributions/reservations experience the hotel industry.
- Possess a full understanding of the principles of forecasting and analysis.
- Be well versed in creating and using Excel spreadsheets with complex formula.
- Certified in the use of all systems
- property management, reservations & sales & catering, and any other related systems and have an ability to quickly learn and utilise these systems.
- Experience in the operations field in some capacity.
- Strong experience or adaptable training in the use of automated systems, and software programs.
- Possess an ability to effectively and professionally communicate at all levels of the hotel.
- Have a creative & innovative approach to revenue maximisation and the ability to educate others in Revenue Management and maximisation techniques.
- Demonstrate an ability to implement the Absolute Care Revenue Management System.
- Proven record of working independently, a self starter.
- High levels of flexibility and adaptability and ability.
- Strong team playing skills.
- Act with utmost integrity.
- Strong knowledge of revenue management tools