Experience and Events Coordinator

JLL supports the Whole You, personally and professionally.
Experience and Events Coordinator
Work Dynamics - Integrated Facilities Management
**What the Job involves**:
Customer Service
Represents Company in a courteous, efficient, and friendly manner in all customer and employee interactions.
Foster a sense of community and create happiness at work for our team, our client and their guest.
Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (desk, conference rooms, pantries, utilities etc.) are stocked and maintained
Interact with customers and resolves customer complaints in a friendly and service-oriented manner.
Approaches all situations with a can-do attitude and presents solutions not problems.
Reviews and Responds to all customer comments or newly assigned events within 24 hours.
Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.
Events Management
Ensures that all daily event orders are processed, and fulfilled to client expectations.
Monitors all events and customer satisfaction by ensuring room layout, decor, rentals, and catering are complete.
Accommodates event requests, changes and last-minute requests efficiently and courteously.
Maintains a professional, calm, and composed demeanor while offering consistent and efficient completion of events in correspondence, coordination and execution.
Works with outside vendor teams for rentals, equipment, etc. as needed.
Partners with Catering Manager and staff as required to ensure catering is correct and on time.
Works with Events organisers to ensure scheduling is correct.
Directs with Events Setup team to ensure room layouts and resets are correct.
Communicating clear and concisely in a timely manner.
Act as managing agent on food and beverage services to ensure high quality food is served in client's office and for all events.
Works with Global Events Team for any troubleshooting that will arise from employees.
Food Program Support
Coordinates monthly audit and gathers comments using LI global platform.
Verifies and approves monthly invoice with accuracy including Barista and Breakroom.
Involve in quarterly KPI review report for meeting with F&B and Culinary Team
Work closely with Onsite F&B Manager and Workplace Manager for all food related issues
Work closely with Onsite F&B Manager on changes to food order quantities with reference to online LI ordering system, headcount and guests.
Site Operations
Assist in the implementation of Industry Best Practice operations, in accordance with OpsAIDE standards and processes
Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times Seek ways to improve operational standards and cost effectiveness
Updating of monthly management reports for waste management and energy management
Prepares monthly and quarterly events report in a timely manner for JLL reporting to client.
Being the regional SME support for events management
Perform any adhoc tasks as directed by the Facilities manager
Health & Safety Management
Assist in carrying out safety procedures as requested
Maintaining site induction register and conducting training for vendors and employees.
Ensure compliance with insurance, legal, health and safety obligations
Vendor Management
Assist the Facilities Manager in the procurement of vendors and services as required
Assist in the management of all contractors on site to ensure they perform to the required standards including inspection of vendors’ works
Assist in the management of vendor register.
Finance Management
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of purchase orders in JDE
Responsible for Invoice and Payment process for vendors on JLL & client system.
**Candidature**:
Experience
- 1-2 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
Task Skills
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English
Personal Skills
- Exceptional customer service skills and professionalism with a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Ability to work well in a team environment.
Ability to work under pressure with limited supervision.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotion