Volunteer Coordination and Programme Officer

10 hours ago

Singapore CASA RAUDHA LTD. Full time

**Job Overview**:
The Volunteer Coordination and Admin Officer plays a vital role in managing Casa Raudha’s volunteer programs and providing support for fundraising initiatives. This position is responsible for recruiting, training, and coordinating volunteers while also assisting in fundraising campaigns, donor engagement, and administrative functions. The role requires strong organizational skills, relationship-building abilities, and a passion for community engagement.

**Key Responsibilities**:
**1. Volunteer Management**:

- Develop and implement volunteer recruitment strategies to attract, onboard, and retain volunteers.
- Coordinate and manage volunteer programs, ensuring roles align with organizational needs.
- Maintain an updated volunteer database, tracking volunteer hours, roles, and engagement levels.
- Organize and conduct orientation and training sessions for new volunteers.
- Serve as the main point of contact for volunteers, addressing inquiries and concerns.
- Plan and execute volunteer appreciation initiatives to enhance engagement and retention.
- Develop and implement policies and procedures to ensure an effective and rewarding volunteer experience.
- Collaborate with different departments to identify volunteer needs and opportunities.
- Collect feedback from volunteers and recommend improvements to programs and processes.

**2. Fundraising Support**:

- Assist in the planning and execution of fundraising campaigns, donor engagement activities, and special events.
- Maintain donor databases, track contributions, and generate reports.
- Support donor engagement by drafting communications, thank-you letters, and impact reports.
- Assist in identifying potential fundraising opportunities, grants, and sponsorships.
- Work closely with the marketing team to develop fundraising materials and campaign strategies.
- Coordinate logistics for fundraising events, including liaising with vendors, donors, and volunteers.
- Ensure compliance with fundraising regulations and reporting requirements.

**3. Administrative Support**:

- Handle administrative duties related to volunteer management and fundraising efforts.
- Prepare reports, presentations, and documentation for internal and external stakeholders.
- Support the team in scheduling meetings, taking minutes, and following up on action items.
- Assist in budget tracking and procurement of resources for volunteer and fundraising activities.
- Maintain records of all volunteer and fundraising initiatives for reporting and evaluation purposes.

**4. Community Engagement & Partnerships**:

- Build and maintain relationships with corporate partners, educational institutions, and community organizations for volunteer and fundraising collaborations.
- Represent Casa Raudha at networking events, volunteer fairs, and community outreach programs.
- Work with stakeholders to develop engagement initiatives that align with Casa Raudha’s mission.

**Qualifications & Requirements**:
**1. Education & Experience**:

- Diploma or Degree in Non-Profit Management, Social Work, Human Resources, Communications, Business Administration, or a related field.
- Minimum 1-2 years of experience in volunteer management, fundraising, event coordination, or non-profit administration.
- Experience in the social service sector or community-based programs is an advantage.

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