Front Office Team Lead

4 days ago


Tiong Bahru, Singapore Resource Solutions Full time

Do you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work/life balance? Or maybe you just want to be part of a team redefining work so everyone can have a lifetime of opportunity?

**Function**:
Join us a Team Leader, and you’ll help us to set the standards for everything. You’ll head up our recruitment desk for Front Office permanent roles, driving everyone who works here to deliver a service we can all be proud of.
- Provide an excellent level of service and develop strong relationships with all key stakeholders
- Help us to implement strategic initiatives to improve recruitment outcomes
- Manage the Front Office team, especially to inspire to deliver results
- Ensure meaningful MI reporting is produced - and showcases the value we add
- Identify and follow-up opportunities to offer clients additional services
- Make our recruitment processes as efficient and effective as possible
- Develop strong, service-led relationships with all key stakeholders

**Responsibilities**:

- Advise on recruitment strategies and sourcing techniques, market trends and skills requirements; focus on delivering direct sourcing objectives
- Create, review and update recruitment processes to make sure we always follow best practice and compliance requirements
- Produce and update guidance manuals
- Escalate any HR or recruiter issues
- Make sure we always deliver on our Service Level Agreements
- Carry out final round interviews for permanent roles and keep client sponsors posted about developments

**Recruitment Process Management**
- Ensure all approved roles are advertised internally and externally (and managed in real time through the ATS)
- Screen CVs and meet with potential new hires for an initial interview
- Liaise with line managers to give feedback on CVs and interviews
- Manage offers - including providing up-to-date salary and market information (especially based on any recent new hires in the organisation)
- Keep our Client Services Director and Account Manager up to date with how things are going, especially when it comes to how many roles have been filled through referrals, internally and via directly sourced methods - along with any cost savings and new attraction initiatives
- Partner strategically with key stakeholders, ensuring they’re always up to speed
- Undertake ad hoc project work
- Make recommendations about our services and processes
- Manage temp to perm conversion

**Vendor Management**
- Make sure we have a motivated supply chain providing best quality resources
- Carry out vendor performance reviews to make sure we’re offering the best services at the best prices
- Facilitate agency briefings with hiring managers
- Identify potential new suppliers

**Team management**
- Carry out bi-annual performance reviews, setting objectives and determining bonuses
- Look after general team management, including sick leave and holidays
- Make sure every individual has scope to grow and develop
- Ensure 100% data integrity

Do you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work/life balance? Or maybe you just want to...


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