Customer Service Officer

2 weeks ago

Singapore Talents@Work Pte Ltd Full time

**Near to Promenade MRT**

**4 days’ work week (10 am - 10 pm) - Report at 9:30am**
- will change to 5 days (8.5 hrs/per) in July/Sept period**_

**Must be willing to work on public holiday and weekends.**

**Opportunity for career progression Marketing Communication Executive**

**A diploma in fields in hospitality, marketing communication or business administration**
- Manning of the officer tower reception counters and retail mall information counters - including basic operations of systems e.g. office turnstile, BI CRM.
- Must maintain a positive, courteous, and professional image at all times.
- Provide directional assistance to internal/external shoppers.
- Assist with mall redemptions and activities.
- Responsible for handling all redemption, and ensuring inventories & counter stocks are tallied in the CRM.
- Ensure that mall collaterals are replenished daily.
- Ensure all reports are accurately recorded - inventory, redemption transactions, shift reports, lost & found, enquiries log.
- Resolve receipt dispute issues by liaising with merchants and shoppers.
- Respond to Live Chat and online enquiries, including feedback related to general enquiries and points accreditation.
- Engage shoppers during counter visits and loyalty program.
- Assist with tenant liaison for the following:
i) Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned).

ii) Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns

iii) Engage and train tenants and onboarding, including basic program training.
- Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness)
- Follow up on leasing leads for pushcart and vending machines:
ii) Site walk and inspection of vendor operations

**What it Takes**:

- A diploma in fields in hospitality, marketing communication or business administration or relevant field
- No experience required as training will be provided
- Positive attitude, pleasant personality, and a team player
- Able to work in a fast-paced environment and has a passion for service
- Able to perform rotating shifts and willing to work on weekends and Public Holidays.
- Be on the departmental standby roster and be present for duty (if required)

Sarah

Reg No: R2198293

EA License No: 21C0501

**Job Types**: Full-time, Permanent

**Salary**: $2,400.00 - $2,700.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Shift system
- Weekend availability

**Education**:

- Local Polytechnic Diploma (required)

Work Location: In person

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