Executive, Membership Services
4 days ago
**Responsibilities**:
- Key member of a dynamic team to manage and ensure smooth operation of day-to-day GS1 membership and operational matters
- Maintain, update and manage the GS1 Singapore membership database (weCATALOG) and related CRM system
- Provide effective and timely customer service support and advice to GS1 Singapore members and public
- Administer members’ transfer and resignation and ensure end-to-end case closure
- Actively engage members to solicit feedback and build strong collaborative links and partnerships to foster goodwill and reduce members’ resignations. To help effectively drive recruitment of new members
- Provide administrative / logistics support in GS1 Singapore sessions including member’s briefings, training workshops, Membership recruitment focus groups and net-working sessions
- Plan and manage projects including organising conferences, exhibitions, meetings, users’ training and seminars
- Support E-Certificate uploading for new and existing members - Proactively engage members to promote and upsell GS1 Value Added Services (VAS) eg. CfCs, Workshops, Shping solution, WECONNECT etc to GS1 members
- Liaise with internal and external parties on matters relating to billings and collections
- Perform product symbol testing and generate the symbol verification reports. - Management of online Chatbot
- Carry out any other duties as directed by the management from time to time.
**Requirements**:
- Degree/Diploma in any discipline
- Excellent communication and organising skills
- Proficient in Microsoft Office
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