Client Solutions

1 week ago

Singapore TikTok Pte. Ltd. Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
- Responsible for project management of Hashtag Challenge campaigns, Branded Effect, or Reservation Ads and ensuring delivery with zero error rate.
- Coordinate and collaborate with sales partnerships, ad ops, product teams, etc. internally to develop & execute the program timely and smoothly.
- Monitor & troubleshoot the campaigns and proactively take the initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights on reports and simultaneously use those insights to improve our advertising offerings.
- Balance with the client's expectations and platform functions, to maintain the revenue as well as to enlarge the good case performance.
- Take a long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Maintain up-to-date knowledge of TikTok’s ads and ad units.
- Communicate with clients and agencies on campaign solutions and best practices.
- Knowledge of digital third-party servers, measurement, content, and media verification partners.

**Requirements**:

- At least 1-2 years of experience in branding project management / client services roles in digital marketing
- Experience in managing complex projects involving different parties, and understand how to resolve conflicts as well as managing slippage in timeline
- Experience with branding campaigns & campaign delivery analysis from disparate data sources; ability to analyze data and identify insight
- Impeccable attention to details & process and highly organized
- Adaptability and strong problem-solving skills using the proper escalation process
- Strong enthusiasm on TikTok and teamwork
- Working knowledge of Microsoft Office: PowerPoint, Excel, and Word
- Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
- Excellent presentation skills + active listening skills and proactive about collaboration
- Self-starter and motivated to learn
- Business proficiency in English and your local language

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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