Air & Sea Freight Operations Officer

2 days ago

Changi, Singapore Wiseway Logistics Full time

**About Us**:
Wiseway Logistics is a fast-growing global freight forwarding company (ASX listed) with our head office located in Sydney and other offices in major capital cities in Australia, and international branches in USA, New Zealand, Singapore, and China. We have provided years of logistics services including export and import services as well as transportation and warehouse solutions to our large client base.

**The Role**:
**Key Responsibilities**:
**Air Freight Operations**:

- Manage end-to-end import and export operations, including document management, assisting with customs clearance coordination, quarantine paperwork, transport arrangements, and final delivery.
- Liaise with airlines, ground handling agents, and customers to ensure timely cargo handling.
- Ensure compliance with IATA and local aviation authority requirements.

**Sea Freight Operations**:

- Manage full-container-load (FCL) and less-than-container-load (LCL) shipments.
- Coordinate with carriers, co-loaders, freight terminals, and depots.
- Prepare shipping documentation including B/Ls, invoices, and packing lists.
- Monitor shipment milestones and proactively resolve delays or issues.
- Ensure compliance with local maritime regulations and shipping line requirements.

**General Operations & Client Coordination**:

- Communicate with overseas agents, suppliers, shipping lines, airlines, and internal stakeholders to ensure timely cargo movement.
- Managing client enquiries and handling customer feedback/complaints in a timely manner.
- Resolve operational issues proactively, including delays, documentation discrepancies, and client queries.
- Support the Accounts Department by checking supplier invoices and assisting with any billing discrepancies.
- Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations.
- Completing any additional tasks as requested by management on an as-needed basis.

**Experience & Skills**:

- Minimum 2-4 years’ experience in a similar role (freight forwarding experience preferred).
- Strong knowledge of Singapore customs procedures and trade documentation.
- Familiarity with handling both sea freight (FCL/LCL) and air freight import and export shipments.
- Experience with EDI systems such as Cargowise (or similar freight management software).
- Excellent communication and interpersonal skills, with the ability to build strong working relationships with internal and external stakeholders.
- Ability to problem-solve independently and escalate complex issues when necessary.
- Strong attention to detail and good time management, and ability to prioritise in a fast-paced environment.
- Ability to work independently and in a team setting.
- Bachelor’s Degree (Ideally in logistics, supply chain management, or a related field (preferred).

**Job Types**: Full-time, Permanent

Pay: $2,800.00 - $4,500.00 per month

**Education**:

- Bachelor's or equivalent (required)

**Experience**:

- end to end Import & Export: 2 years (required)
- Air & Ocean Freight Operations: 2 years (required)
- cargowise: 1 year (preferred)

Work Location: In person

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