Desktop Support

18 hours ago

Singapore BGC PARTNERS (SINGAPORE) LIMITED Full time

BGC Partners

**Headquartered in London and New York, BGC Partners (NASDAQ: BGCP) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participates. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets.
**Key responsibilities**:

- Provide IT support to all users in Singapore
- Install, test, troubleshoot dealerboard and audio/video telephony hardware
- Perform morning system checks to ensure the systems are up-to-standard
- Perform general preventative maintenance
- Assist facility matters whenever and wherever necessary
- Raise, update and close all support tickets regularly and promptly
- Participate and implement in global projects
- Communicate with team members regarding issues, procedures, and documentations

**Key requirements**:

- 5+ years of IT Support / Desktop Support experience
- In depth knowledge of Windows desktop technologies
- In depth knowledge of desktop and laptop hardware
- Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of Voice & Communications and A/V Conferencing technologies
- Fast learning and able to work independently as well as in a team
- Good verbal and written communication skills
- Able to operate with mínimal supervision and maintain professional attitude under stress

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