Director - Innovation Engagement

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

Visa Innovation is a global team that drives Visa’s innovation agenda and support Visa’s clients and partners in designing and accelerating new digital solutions that advance the future of commerce. Visa runs innovation centers in various regional headquarters, and this position is for Visa Innovation Center in Singapore which covers all major markets in Asia Pacific including Australia, Singapore, Japan, China, India, Indonesia, and Thailand amongst others. The team believes in curiosity, experimentation, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun.

**About the Position**

We are looking for a Director of Innovation Engagement, with the goal of driving net new growth for Visa and partners by jointly designing new solutions that leverage Visa’s network of capabilities. The Director - Innovation Engagement will be responsible for leading all types of client engagements - discoveries, co-creations, new product development as well as to develop thought leadership narratives which will drive our Innovation agenda. This role would ideally suit someone who enjoys working in a small team of humble and talented people, solving complex problems in a fast-paced environment.

This role will report to the Senior Director, Product Innovation. The role holder will be part of a high performing team that brings a structured solutioning approach, storytelling abilities, agile and digital first mindset to clients, partners and the Visa organization.

Key Responsibilities include:

- Lead client engagements (discovery and co-creations) by defining and validating market opportunities and fleshing out potential solutions with inputs from internal SMEs, clients and partners. The responsibilities will include
- Defining project scope and approach, ensuring alignment with client and Visa objectives
- Designing and delivering qualitative (e.g. ethnographic study) and quantitative research to understand user needs and market landscape
- Structuring large and diverse client workshops to design a holistic solution with a cross-functional team of designers, product managers, solution architects and marketers
- Ensuring top-quality client deliverables which include the value proposition, UI/UX, product roadmap, product prototype, go-to-market strategy, commercials and solution architecture
- Mentoring and training up junior engagement team members
- Lead co-creations with the goal of building new Visa capabilities, by defining and validating market opportunities and fleshing out potential solutions with inputs from internal SMEs, clients and partners
- Work closely with Visa Product Design & Architecture function and AP Product vertical leads to source and prioritise new product development initiatives engagements
- Lead a cross-functional team of SMEs from Visa and client or partner to design a holistic solution and define new enabling capabilities to be built by Visa vs partners
- Develop a compelling business case and development roadmap to get senior stakeholders buy-in and ensure successful hand-off to other Visa teams for the next phase of testing and development
- Build thought-leadership narratives to continuously drive the Visa’s Innovation agenda - internally and externally

**Why this is important to Visa**

**What you will need**:

- Strong understanding of trends and themes in payments and commerce. Futurist outlook and passion for product innovation. Understanding of Visa business and organization strongly preferred
- 12+ years of work experience with at least 8 years of experience in innovation consulting or digital product development
- Experience in translating ambiguous client requirements into meaningful project scope and structuring the right project approach to get to the desired outputs
- Proven experience in managing complex, cross-functional projects, with the agility and influential skills to work collaboratively with external and internal stakeholders across markets and functions
- Excellent verbal and written communication skills
- Minimum of Bachelor’s degree - MBA