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Sales Operations Management Assistant

2 weeks ago

Singapore DMY JEWELLERS PTE. LTD. Full time

A Sales Operations Management Assistant in the jewelry industry plays a vital role in supporting the sales team and ensuring efficient store operations. Below is an overview of the key responsibilities, skills, and qualifications associated with this role:
**Responsibilities**:
1. Sales Support
- Assist in achieving sales goals by providing administrative support to the sales team.
- Process, track, and follow up on special orders and repair requests, communicating status to client advisors.

2. Inventory Management
- Manage inventory levels, including receiving new merchandise, ticketing, and organizing backstock.
- Process damages, reticketing, mark out of stocks, and returns to vendors (RTVs).

3. Administrative Tasks
- Coordinate and schedule sales training and events.
- Manage sales enabling tools and technologies.

4. Customer Service
- Assist with special events, including processing and reconciling necessary invoices and client orders.
- Ensure high levels of client satisfaction through excellent service and a luxury mindset.

5. Team Collaboration
- Support jewelry specialists on the sales floor with any requests or needs that enhance the overall client experience.
- Manage, coach, and develop sales team members in relationship selling, product knowledge, repairs, and adherence to store procedures.

Key Skills
- Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.
- Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
- Technical Proficiency: Experience with sales tools and software, including CRM systems and content management.
- Customer Service Orientation: Ability to provide exceptional service and maintain a luxury mindset.
- Problem-Solving: Creative and strategic problem-solving abilities to address challenges proactively.

**Qualifications**:

- Prior experience in retail sales or sales support, preferably in fine jewelry or luxury goods.
- Proficiency with Microsoft Office Suite and familiarity with sales tools and software.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

All races welcome