Guest Services Manager
3 days ago
The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she attends to guest incidents and handles all any guest related matters.
**Primary Responsibilities
- Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Assists with the daily operations of Front Office
- Supervises daily duties, assign tasks, and check on progress
- Handles guests’ enquiries and incidents
- Has regular and close contact with guests to ensure in-depth understanding of feedback and trends
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Strives to improve service performance and provides services that are above and beyond for complete guest satisfaction
- Cooperates with the Finance team and leads the Front Office team on credit policies and procedures.
- Understands the impact of Front Office operations on the overall property financial goals and objectives.
- Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
- Carries out any other duties as and when assigned by the management and department.
-
Guest Services Executive
2 days ago
Singapore DESTINATION SINGAPORE BEACH ROAD Full time**PRIMARY OBJECTIVES** - To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, which includes the business centre. - To ensure smooth operations in the department and customer service satisfaction is in line with the established standards...
-
Guest Services Manager
5 days ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**24186636 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
-
Guest Services Manager
7 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full timeWe are looking for an **Guest Services Manager**to join our team! As an **Guest Services Manager**, we rely on you to: - Take responsibility for overseeing the daily operations of the Front Office and Concierge - Assist to supervise and direct the Front Office and Concierge team - Ensure all guests are welcomed and assisted upon entering the resort lobby -...
-
Guest Services Manager
2 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeEnsure high guest satisfaction to build loyalty and return business - Is responsible for the proper and efficient functioning of the Concierge and Bellhop activities - Handles staff rostering for baggage and concierge department - Trains, motivates and coaches staff - Anticipating guest needs and requests, and creating memorable experiences through...
-
Guest Services Manager
6 days ago
Singapore Artyzen Hospitality Group Full timeInspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark...
-
Guest Services Manager
2 weeks ago
Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full timeJob Description & Requirements A World of Opportunity Awaits Company Name: Laguna National Golf Resort Club Job Title: Guest Service Manager JOB RESPONSIBILITIES Establish high level of guest and member' services at Club Concierge and member's lockers area in daily operation. Monitor Member's monthly statement and ensure all refunds and billing disputes are...
-
Guest Services Manager
5 days ago
Singapore YOTEL SINGAPORE ORCHARD ROAD Full time**Job Highlights** - Conveniently accessible via Orchard MRT Station - Fun working environment - Attractive Crew welfare and benefits - Get to know our robots, Yolanda & Yoshi The Mission Control Manager (Duty Manager) is responsible for overseeing all aspects of the overnight Front Office Operations and to lead the YOTEL team by example and motivate...
-
HOTEL GUEST SERVICE EXECUTIVE
6 days ago
Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full timeHotel Guest Service Executive Basic Salary: $2800 - $32005 days work week 3 shifts rotating 9.5hrs per shift, 45mins break *meal allowance, upselling incentives and Performance Bonus Working Location: (Chinatown)Job Responsibilities: Work closely with the Assistant Manager to ensure all hotel guests receive timely and courteous service. Respond to guest...
-
HOTEL GUEST SERVICE EXECUTIVE
19 hours ago
Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full timeHotel Guest Service Executive Basic Salary: $2800 - $3200 • 5 days work week • 3 shifts rotating • 9.5hrs per shift, 45mins break *meal allowance, upselling incentives and Performance Bonus Working Location: (Chinatown) Job Responsibilities: Work closely with the Assistant Manager to ensure all hotel guests receive timely and courteous service. Respond...
-
Assistant Guest Services Manager
7 days ago
Singapore ONE FARRER PTE. LTD. Full timeTo oversee and direct all aspects of Guest Services to maximize guest satisfaction. - Manage and supervise all tasks of his/her subordinates to ensure maximum guest satisfaction through guest recognition and prompt cordial attention. - Monitor guest services colleagues to ensure all guests consistently receive all benefits, repeat guests and other VIPs...