Guest Services Manager
5 days ago
**Responsibilities**: : " Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. Implementing procedures to improve services offered with the aim of attracting more customers. Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently. Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise. Understanding what guest expectations are and anticipating problems in order to prevent complaints. Attending meetings with management to discuss problems and strategies for improvement. Handling cash or payments made by credit card. Understanding safety and emergency procedures. Maintaining the cleanliness & hygiene standards. Requirements: Minimum Diploma in Hospitality Management or Hotel Management The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred. A minimum of ** years experience is preferred. Proficiency in Excel, and Microsoft Word A proven track record of being able to lead a team and to multitask. Flexibility and a willingness to work beyond scheduled hours. An ability to identify areas in need of change or improvement to offer guests an excellent experience. Reporting on daily operations in a timely manner.Benefits
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Guest Services Manager
2 weeks ago
Singapore Artyzen Hospitality Group Limited Full timeHotel - Artyzen Singapore Location - Singapore Department Rooms Date Posted 22 July, 2025 **Job Highlights** - Dynamic working environment - Open and collaborative culture Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally...
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Guest Services Officer
5 days ago
Singapore 8M MANAGEMENT SERVICES PTE. LTD. Full time**Job Highlights**: - Attractive Medical & Dental Benefits - Friendly Working Environment - Uniform provided with Laundry Allowance - AWS & Variable Bonus - Opportunities for career progression **Job Description**: **The Customer Service Representative will**: - Maintain a friendly, neat, pleasant and professional image to guests - Welcome and greets...
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Guest Services Manager
2 weeks ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25037774 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
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Guest Services Manager
5 days ago
Singapore Marriott International, Inc Full time**Job Number** 23086993 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...
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Guest Services Manager
2 weeks ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeAt least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...
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Guest Services Manager
5 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time $60,000 - $120,000 per yearWe are looking for an Guest Services Manager to join our teamAs an Guest Services Manager , we rely on you to:Take responsibility for overseeing the daily operations of the Front Office and ConciergeAssist to supervise and direct the Front Office and Concierge teamEnsure all guests are welcomed and assisted upon entering the resort lobbyEnsure luggage...
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Guest Services Manager
5 days ago
Singapore IRU DEN PTE. LTD. Full timeResponding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. - Implementing procedures to improve services offered with the aim of attracting more customers. - Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing...
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Guest Services Manager
2 weeks ago
Singapore GRAND PARK CITY HALL Full timeGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion....
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Guest Service Manager
2 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeAre you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join us in the heart of Singapore. As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with...
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Guest Services Manager
5 days ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeTo direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. - To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests. - To...