Assistant Guest Services Manager

3 days ago

Singapore ONE FARRER PTE. LTD. Full time

To oversee and direct all aspects of Guest Services to maximize guest satisfaction.
- Manage and supervise all tasks of his/her subordinates to ensure maximum guest satisfaction through guest recognition and prompt cordial attention.
- Monitor guest services colleagues to ensure all guests consistently receive all benefits, repeat guests and other VIPs receive special recognition and service.
- Meet and greet VIP guests personally.
- Perfom check-in and check out duties.
- Monitoring of room assignment and ensure that guest room request/preferences are met.
- Coordinate with Concierge for Hotel events, Limousine requirements and special VIP requests or preparations.
- Conduct daily shift briefing
- To assist and support the Guest Services Manager in handling guest complaints and refer them when necessary and follow up on corrective action.
- Compile, analyze and control guest services’ amenity costs and budgets.
- Review arrival lists for all arrivals and VIPs, check room allocations, amenities, and special requests; inspect all VIP rooms prior to arrival.
- Prepare requisitions for amenities on a timely basis.
- Adhere to OFH policies and ensure direct reports does the same.
- Perform related duties and special projects assigned.
- Receive training in functions and operations of related departments/sections to facilitate subsequent transferability between departments/sections and to provide greater promotional opportunities.

  • Assistant Guest Service Manager

    2 weeks ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join us in the heart of Singapore. As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with...

  • Guest Services Assistant

    1 week ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Roles and Responsibilities**: Handle guests' luggage on arrivals, departures and storage Do internal dispatch of mails / faxes / items Collect delivered items from Security/ Purchasing Department Perform packing service of guests' items Hoisting/Lowering of flags when necessary daily Control the canopy lights at the driveway daily & as and when necessary...

  • Guest Services Manager

    3 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Guest Services Manager**to join our team! As an **Guest Services Manager**, we rely on you to: - Take responsibility for overseeing the daily operations of the Front Office and Concierge - Assist to supervise and direct the Front Office and Concierge team - Ensure all guests are welcomed and assisted upon entering the resort lobby -...

  • Guest Services Manager

    1 week ago

    Singapore Marriott International, Inc Full time

    **Job Number** 23086993 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Assistant Guest Services Manager

    2 weeks ago

    Singapore Mandarin Oriental Full time

    Assistant Guest Services Manager - Housekeeping Mandarin Oriental, Singapore is an award‐winning operator of luxury hotels, resorts and residences. We are looking for an Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team and help deliver exceptional service. About the Job Based at Mandarin Oriental, Singapore within the...

  • Assistant Manager, Guest Service

    18 hours ago

    Central Singapore CapitaLand Full time

    About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description Responsibilities You will: - Manage the smooth...

  • Guest Services Manager

    7 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time $60,000 - $120,000 per year

    We are looking for an Guest Services Manager to join our teamAs an Guest Services Manager , we rely on you to:Take responsibility for overseeing the daily operations of the Front Office and ConciergeAssist to supervise and direct the Front Office and Concierge teamEnsure all guests are welcomed and assisted upon entering the resort lobbyEnsure luggage...

  • Senior Guest Service Assistant

    6 days ago

    Singapore SERENE LAND PTE LTD Full time

    **Responsibilities**: - Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries - Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures - Establish contacts with house guests/ long staying guests and...

  • Senior / Guest Service Assistant

    3 hours ago

    Singapore Village Hotel Sentosa Full time $28,000 - $42,000 per year

    Responsibilities:Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiriesLiaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departuresEstablish contacts with house guests/ long staying guests and renders...

  • Guest Services Manager

    1 week ago

    Singapore MOMENTUS HOTEL ALEXANDRA Full time

    To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. - To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests. - To...